But despite how solid the system is, you might run into some connection issues while using the system, whether its on the app or the physical box connected to your TV. I get no signal issues regularly since the latest update, and I have constant signal cutouts. It was the only thing that worked for me after hours of trying. The cause of these issues could be errors during an update that arent fixed by further patches, problems with the apps coding, or just one of those seemingly arbitrary computer bugs that perplex even the most well-intentioned systems. Thanks and good question. I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. When Apple TV 4K is connected to the Denon receiver, we cannot view Dolby Vision content. All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. If the apps data files get messed up, the app can start having performance issues. I found that many users have connection issues with their Hue Bridge. Hue Play HDMI Sync box | Page 14 | AVForums However for some users, they don't understand the charm in a practical moving watching experience. AVForums.com is owned and operated by M2N Limited, You also can change the Wi-Fi channel from the routers admin console if it doesnt work by connecting them directly. PLease see my previous comment for more details. Youve probably already guessed the solution here. Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. This wont harm your app or connected devices. Very happy!! If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. If possible, we would also recommend updating the Philips Hue TV sync box. The images are in Dutch and have not much meaning other then . Any help appreciated.Seems to drop the connection every twenty minutes or so. Even if the connection dropped (and I'm not convinced, because everything else is fine), it . Sometimes goes off unexpectedly then has to be synced again. Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. Related Reading: Having A Dedicated Wi-Fi Network For Your Smart Home Tech. By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. While these are quicker to fix than the issues with the app, they can also be harder to diagnose. 1 Home Entertainment Tech Resource. These problems vary from failing to connect all the way to connection timeouts, which are usually after a few hours of use. All this fix does is force the Philips Hue app to repopulate its own data files. There you have it! Mine especially has issues with Dolby Vision. Smart Home Point 2019-2023. TV signal drops until I reopen the Hue Sync app. But you can rollback the version if you dont want to wait. Save my name, email, and website in this browser for the next time I comment. Philips Hue Support - Release Notes Hue Sync Box | Philips Hue US The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. So have you ever felt like you want to step into the world of your favorite video game? For example, if there is any metal in your home that can cause issuers with your Wi-Fi. You can also just wait it out. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. APs are also best used for devices that dont require a 100% reliable internet connection. Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others). We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. User profile for user: Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. There are applications that claim to work on Smart TV's with this box however they do not work . It should display a wide range of software and apps installed on your device. Philips Hue's new TV gadget matches colored lights to whatever you Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. Does your eye start adapting? Scroll down and tap on "HomeKit". The Lifespan of Smart Plugs: Do They Have an Expiration Date? Everything switching and working as it should, and the box is syncing instantaneously soon as I click start on the app. These are relatively new Hue products and still have to go through their growing pains. Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue. The only thing to be careful of is if you have multiple routers in your house you will probably need to ensure that both Hue devices connect to the same router. One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. Your Hue lights can now sync to those while the signal is passed through to your TV. By deleting the apps data, you can let the Philips Hue app regenerate its own data files. Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? Who knows? This one is a smart system with lights that reacts to whatever youre playing, whether its a movie, a game, or just music! I've also tried to reset my apple tv, reset my Hue Sync Box, change internet set up, update my TV firmware and no success. 4. Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. Press question mark to learn the rest of the keyboard shortcuts. No, but lights will sync, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) Apple TV ALSO IDENTIFIES FREQUENCIES FOR DOLBY VISION ABOVE 30HZ, that my Tv doesn't support (40hz, 50hz, 60hz). However, the challenge here is to properly diagnose the problem, especially if its a technical problem. For that reason, you should always make sure that the WiFi signal reaching the system is strong. When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? He has therefore loved seeing smart homes hit the mainstream. All you need to do is set up a new entertainment area on your smartphone. This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. Cmcruz32, User profile for user: Philips Hue Play HDMI Sync Box Black 555227 - Best Buy Rollback the version of the Hue Sync App. How to set up Hue sync box | Philips Hue US Hue uses these connections to create their "surround lighting" experience. I am loving mine with the gradient strip as well. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. For a better experience, please enable JavaScript in your browser before proceeding. This will show you a folder full of data for all of your apps. Questions and Answers: Philips Hue Play HDMI Sync Box Black 555227 Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. This means that if your home has various Wi-Fi issues, your Hue Sync experience may also have Wi-Fi issues and not work as expected. Your email address will not be published. You can install this app on your device. From both Apple TV to Hue Sync and Hue Sync to TV, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz). If you have any questions, feedback or suggestions about this article, please leave a comment below. Many technology companies like Philips often release new updates for their hardware or software. Hue Bridge required, not included. It was plugged in HDMI 1 and now I've got it in HDMI 4 it's half working. The cable box should run thru the receiver. All rights reserved. Use the Hue Sync mobile app and the Philips Hue Play HDMI Sync Box to get lights that dance, flash, dim, and brighten with the content on your TV screen. Optional: Pair a TV remote to the Hue sync box. Is that the issue? For some problems, it is difficult for you to find solutions online. Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. Uninstall both Hue and Hue Sync app and reinstalled them. Losing Signal While Using Secondary HDMI Ports. Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. Do You HAVE To Use The Kasa App For Your Kasa Devices? zulfikarfrombanbury, call You are using an out of date browser. Website copyrighted Smart Home Winner 2021-2023. Once those devices are good to go, youll need the Hue app. When the connection is confirmed, tap Search. I thought only ports 2 and 4 were confirmed as having the greater bandwidth? Philips Hue on Twitter Really, I'm the first to have these issues? This won't reset your other HomeKit-enabled in your house, but it will delete anyone off the list that you've shared your HomeKit settings with. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). This is a two-part combo of an app and a new physical device. Or want to be part of a movie? Many users tell me that their app would be lost connectivity once per hour. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user: I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. If you refresh the page, you will see an extra page enabled for the JowiHue plugin, Hue Sync box. Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. Great article. Download the Hue Sync mobile app from the App Store or Google Play Store. Create an account to follow your favorite communities and start taking part in conversations. only. But whats causing the connection issue you may encounter. This app allows you to do a lot of fun things, it is for both Mac and PC users. Starting to hate the sync box. If you want to enjoy an immersive home lighting ambiance, you should definitely consider the Hue Sync system from Philips. Yes I've tried everything you mentioned on your comment. I got the same issue. I am using a DisplayPort to HDMI cable. All you need to do is connect the HDMI port to the primary slot in your TV or media system. Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn Press the button on the Hue Bridge. Lets Find Out! Your comment will be manually reviewed and approved by Tristan in less than a week. I have mine set up the same but the sync box doesnt automatically start syncing this way and randomly stops working all the time.How did you set everything up in the software? Refunds. Go hands-free with voice HDMI1 on the TV for the sync box and Monitor 2 on the Denon. For some problems, it is difficult for you to find solutions online. I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). If your Hue Sync hue has been updated, your bridge would disconnect for a moment and reconnects again, it would happen to you several times a day. JavaScript is disabled. Delete Appdata files, it will be repopulated. With our lights, sensors and switches, you can make your house the brightest home on the block . How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. Save my name, email, and website in this browser for the next time I comment. Philips Hue Sync - Apps on Google Play If you have the plugin running it will discover the Hue sync box and will show this with one line shortly after the start of the plugin. Ok, if you have tried a lot of methods and still cant solve the connection issues even if you have downgraded back to the previous version. I was pretty disappointed with the play bars but now I've got the gradient strip I love it . Sometimes your App maybe gets messed up, so it would be having connection issues. We and our partners use cookies to Store and/or access information on a device. Lots of users have reported that they have various issues with the Hue Sync Box. If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. When the connection is confirmed, tap Search . All Rights Reserved. Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. It works for me, I've been putting the replacement box the all kinds of switching tests from nvidia shield straight to ps4 back to shield. Listen for two "power-up" tones a couple of seconds apart. Thanks! Is it possible to output Dolby Atmos and Dolby Vision? Lets go through some of the most common bugs and how you can fix them quickly and easily. Is Philips Hue Z-Wave or Zigbee? I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. On your PC, search for %appdata% in the taskbar. I will list some issues to see if you have had them. To open the AppData folder (Users\[your username]\AppData\) on window 10, 8 & 7: The Homes internet network (not ZigBee) will be used for your Mac and PC to connect to your Hue Bridge on the Hue Sync app. This method has helped many people solve connection issues. 2018-2023 Signify Holding. Both of these issues can be fixed with these quick tips and tricks. The Hue Sync Box appears to have a trickier set of problems. Ie. 8. However, it just supports 60Hz inputs currently. I personally think that how the app stores data during updates cause the Hue Sync app connection problems. I don't get it. Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. Looks like no ones replied in a while. The Sync Box supports HDMI. Connectivity Issue with Hue Bridge and Hue Sync. So you should consider a couple of things like your WiFi connection. The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. The gradient strip is definitely a big improvement over using just the light bars. Read More. Aug 25, 2020 7:50 PM in response to jdo_apple. Additionally, it may be worth contacting Philips Hue Support. There can also be a folder located at: /Users//Library/Application Support/com.lighting.huesync that can be causing the disconnect error. Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . Does Ring Now Offer 24/7 Recordings? Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. 5. On a Mac, the data folder is called the cache.. Theres another problem that has to do with how you set up your Hue Sync Box. With the continuous improvement of hardware and technology, the Hue sync App is also constantly upgrading. (2 ways), Are Philips Hue Bulbs Bright Enough? How does this all work? I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! Here I will give some suggestions if you will have some glitches. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. A: Answer. I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . And the Hue Sync App allows your PC/Mac to control and sync your hue product. Mine was turning off using HDMI out 2 on my Denon. In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. Open the new finder window, then click Go. What fixed it for me was in the settings in the sync app there is a section called 'Automatic Control Options', I deselected the first 4 options and immediately it started detecting the signal from the devices powered on. The box has most of its connectivity problems centered around either how it physically connects into your system or how youve got your Wi-Fi set up. I run my Xbox One X through the the play sync box and it supports. Using any number of random HDMI cables I had laying around, I am now only getting 1920x1080 on the Neo, which obviously looks terrible with everything stretched. ask a new question. Similar to the previous one, this one is also easy to solve. So almost every software or App will release patches for the upgrading. In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. Apps are complicated pieces of software. I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. You can find some HueSync folders in your User\AppData folder (within both Roaming and Local subfolders) and delete them. By connect directly, I mean dont use a WiFi access point (which I explored in the previous paragraph). With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience. Why cant we view Dolby Vision content when using the Denon receiver? Is it not fast/strong enough for the color data to communicate properly between the Hue Bridge and the Sync Box? This is more likely to happen if you connect the box too far from the WiFi router or through an access point. ), Do Lutron Caseta Switches Work With Philips Hue Bulbs? How do you connect the Hue Sync Box directly into the router, since there is no ethernet port? Yes I tried to update the hue sync box, I've used two different cables: Rocketfish - 1.5' 4K UltraHD/HDR In-Wall Rated HDMI Cable, https://www.bestbuy.com/site/rocketfish-1-5-4k-ultrahd-hdr-in-wall-rated-hdmi-cable-black/2059068.p?skuId=2059068, Belkin UltraHD High Speed 4K HDMI Cable (This one is even Dolby vision compatible - it says in the box), https://www.apple.com/shop/product/HLL52ZM/A/belkin-ultrahd-high-speed-4k-hdmi-cable-2m?fnode=d7d175e7afc411c7a0bea76ae78a0dbdc97c9a683570658022046b4213d190dec5c598964ed48a250e5b84a1438fe741f47e3d4f5f40eb02a6c3a6509ffadf2c53ec23a59571111d5b54e664fa731a648fcaa98b3c56133bc14d2645f6881e84. Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. I have no problems with any other device . Can It Support Both?! I've tried to use Dolby Vision 30hz, 24hz and 25hz and they won't work when the "Dolby Enhanced Compability" feature on Hue Sync App is active. I have also gone through some research and come to some conclusions. Good question. I have listed six methods for your issues. Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. Philips Hue on Twitter It may be that the users are not familiar with how to use it, or some hardware and software problems. All you need to do is rollback the version of the Hue Sync app you are using. Hue uses these connections to create their surround lighting experience. New technology and new devices will always have some problems for many users. Copyright 2000-2023 M2N Limited E. & O.E. User profile for user: Yes, *Image on the television? You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. Apple may provide or recommend responses as a possible solution based on the information However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. Additionally, software problems are typically more common and may require several steps to fix. Make sure Bluetooth is enabled on your mobile device. This software allows the lighting system to react to the media youre playing on your computer or phone. The Hue Sync Box is meant to be a hub for HDMI devices and, as some users are reporting, it really needs to be one. Please note that all comments go into a moderation queue (to prevent blog spam). Xbox One X : "No Signal Detected" to my monitor after - Microsoft Community Joseph_S. First, download the Hue Sync app for your iPhone, iPad, or Android device. Looks so much better and tidier. With the app installed, it will sample your video and music content and create a corresponding and immersive lighting display to match your content. Click the Library shortcut that appears. I plugged the Hue Sync Box into the second HDMI out on my AV receiver. Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. Can the Hue Bridge connect to the sync box using Wi-Fi, or is it hard wired? However, whether its the app or the physical box, both systems are known to have some issues during connection. No response from them. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. However for some users, they dont understand the charm in a practical moving watching experience. Both the new app and the new physical device have some issues that users are currently working out. This is another one youve probably already guessed the solution for. Im Tristan Perry, the guy behind Smart Home Point. 1-800-MY-APPLE, or, Sales and Philips Hue Verified account @tweethue. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". Dolby vision wont work correctly on my 2016 LG Oled C6. I dont have either of those options visible in my Apple TV settings when Im told that I should. If you want to use the Hue app, you have to have a Hue bridge and Hue lighting in the room. Hue Sync release notes www.philips-hue.com LG OLED G1 65" EVO | Hue Play gradient lightstrip | Sony STR-DN1080 (5.2.2 Atmos) | Onkyo SKSHT588 speakers | Panasonic DP-UB820 | Apple TV 4K 2021 | NVIDIA Shield Pro 2020 | PS5 | NAS Synology DS218play | Hyperoptic 1Gb fibre broadband cecemf Active Member Oct 31, 2021 #532 ShinyWarHorse said: They work greatmost of the time. Philips Hue Sync app unable to display lights : r/Hue

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