Staff also told us that the environment was unsafe and that they were concerned about the safety of patients. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Browser Support the service is performing exceptionally well. The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! Out NHS is amazing all staff were professional and amazing. Also thank you to the lovely staff of russells hall A&E. Method A retrospective case note review was carried out for 200 consecutive patients at Russells Hall Hospital, Dudley, United Kingdom, who had CTCA sent for Heartflow CT-FFR analysis (HeartFlow, Redwood City, CA) between January 2018 and December 2019. One person we spoke with said, 'I have no complaints about this hospital. 6 September 2018. Weve put some small files called cookies on your device to make our site work. Staff provided emotional support to patients to minimise their distress. This short animation is designed to explain the role of SDEC, where it fits within the urgent and emergency care system and the benefits it provides to both staff and patients. 12 July 2019. Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. the ability for patients to be assessed, diagnosed and start treatment on the same day, improving patient experience and reducing hospital admissions, avoiding unplanned and longer than necessary stays in hospitals, resulting in lower risk of infections and de-conditioning for patients. Thank you again! This is the major ED in the area and serves the population of Dudley and surrounding areas. Patients can be referred to SDEC treatment through different routes, including: Some of the many types of SDEC treatment include: The ambitions from theNHS Long Term Plannote that all hospitals with a 24 hour ED (type 1) will: There are significant benefits associated with treating people through SDEC services, including: The SDEC programme produces a wide range of resources, and works with key stakeholders to support the implementation of SDEC across the NHS. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Rainbow Unit is a two-storey facility with an acute assessment unit on the ground floor with 22 spaces and eight monitored beds. We have 11 permanent physician associates and one rotational physician associate in our department. After this inspection in June 2018 we took further enforcement action by varying the conditions upon their registration. or call us on 0845 113 0012, Response from 2654/1783). All the best and take care. AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. There was also some guidance from Birmingham children's hospital regarding his care over the phone so I'd also like to thank who ever helped there aswell. Following the inspection, we told the provider that it must take some action to comply with the regulations and that it should make other improvements, even where a regulation had not been breached, to help the service improve. 3136/3139) Vikki Thompson, AMU (ext. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care Went here with my young daughter, to A and E, all staff were very helpful and kind. After firstly being admitted with a cellulitis infection in my left leg We are continuing to monitor progress against these. Every member of staff I encountered was friendly professional and put me at ease. We found that arrangements were in place to ensure that medicines were managed safely. This review has been completed in response to the trust confirming that they were now compliant with this standard. I recently came into hospital on the day surgery unit for a SLNB and biopsy. NHS England Same day emergency care Our mission is simple: Being the best because, we care. We are thrilled to hear that you were pleased with the service received from our staff during what must have been a worrying time for you. AEC was well run and escalated patients that they couldnt manage. The trusts leadership team is seen as highly effective by the staff; and is recognised to be clearly in touch with the experience of patients and the work of the staff. This was particularly evident in the category of adult majors. Thank you for taking the time to provide your feedback at what must have been a stressful time for your family. (Online ordering and Curbside pickup available) Current Hours: 7:00 a.m. 4:00 p.m. There are daily reviews by consultant from 8am in AMU, RAB and AEC, seven days a week including bank holidays. Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership. Patient Experience Team. Patient Experience Team. Staff were really lovely. The trust employs around 4,147 whole time equivalent staff (WTE). ED can also refer you to AEC if you are an ambulatory patient (not likely to require inpatient admission). Overall, this trust was found to require improvement, although we rated it good in terms of having caring staff, and effective services. Address We are centrally located at 3316 Highway 280 West in Alexander City, Alabama. The improvements required by the trust were within the grasp of the trust and its leaders. Russian minister laughed at for Ukraine war claims. In fact, we're the only hospital in Broward Staff value the Dudley Group as a place to work and a team spirit is clearly evident. 2023 Russell Medical. Published Following treatment on AMU, you may be well enough to be discharged or, if you need further inpatient specialist care, you will be transferred to an appropriate ward within 48 hours. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. The Dudley Group NHS Foundation Trust operates acute hospital services from three hospital sites: In addition, the trust provides community services in a range of community facilities. A fantastic level of care was provided for my daughter while here. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Russell County Hospital [Very happy with 'Staff attitude'] It is great to hear that you received excellent care and treatment during your stay and with our Outpatients department. ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published All rights reserved. The Acute Medicine Department, also known as The Rainbow Unit, is located in the new modular building close to the Emergency Department in Russells Hall Hospital. At least one standard in this area was not being met when we inspected the service and Thankfully she was allowed home, but she is safe in the knowledge that should she need emergency care again in the future, she will be in the best of hands.Fantastic hospital, thank you. Published That review identified concerns regarding: Before the inspection conducted in March 2014, the Trust was identified in CQCs intelligent monitoring system as a priority band 4 Trust. 4 years ago, I attended this unit after a visit to my gp. These conditions related to the management of patients at risk of deterioration and the arrangements for assessing and triaging patients. Staff were still not always using clinical judgement alongside NEWS scoring criteria. Suspended ratings are being reviewed by us and will be published soon. Your staff could not have been more professional or efficient. The firm said it had complied with the order and the safety of staff and patients was its top priority. We are currently in the Yellow category for Visitor Risk Level. She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. Have you experienced something like this, here or elsewhere? Some patients with suspected sepsis were still not being identified or managed appropriately. [Very happy with 'Waiting time'], Report review titled My visit to A & E after an accident as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Staff were still unable to describe what fit to sit meant or any criteria for this assessment and patients were left unattended in this area. the service is performing badly and we've taken enforcement action against the provider of the service. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. In 2011/12 33,000 ambulances turned up at our Emergency Department. Patient Experience Team. Broward Health Medical Center One of the questions was about peoples experience of the service, 382 said 'great', 108 people said 'satisfactory' and 13 people commented 'poor'. Since the last review, we have continued to monitor the trust and progress against their action plan. 2023 BBC. WebRussells Hall Hospital Ground floor, west wing, Russells Hall Hospital (01384) 456111 (ext. WebResponse from Russells Hall Hospital 3 years ago Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit They really invested time in me and understanding me. there are some services which we cant rate, while some might be under appeal from the provider. Inspection Report published 15 March 2011 for Russells Hall Hospital - PDF - (opens in new window), Published Your information helps us decide when, where and what to inspect. Patients admitted to these wards could stay for extended periods and we saw that on some occasions their specific health and dignity need were not met because of this. I would recommend you, thankyou again. [Very happy with 'Staff skills'] These clinics provide patients with the opportunity to be reviewed by a senior doctor. We specifically looked at the safe aspects of our key lines of enquiry within the emergency department at Russells Hall. I replied that I knew this. Report review titled Outstanding as unsuitable, Thank you for taking the time to share such fantastic feedback about you daughters experience in the Emergency Department at our hospital. Allied health professionals made up the largest group of staff required for imaging services. Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. the service is performing well and meeting our expectations. Patient Experience Team. I was so nervous going in today but the nurses really did go above and beyond to make me feel at ease and reassurance on everything that was happening. Our inspection of The Dudley Group NHS Foundation Trust included Russells Hall Hospital, Corbett Outpatient Centre and Dudley Guest Outpatient Centre. I had to visit EPAC yesterday as I'm 11 weeks pregnant and had some worrying symptoms. The trust does not always follow its own policy in relation to DNACPR (do not attempt resuscitation) notices. All the best with your pregnancy and take care. We specifically looked at the safe and well-led aspects of our key lines of enquiry within the emergency department at Russells Hall. Any other browser may experience partial or no support. Follow BBC West Midlands on Facebook, Twitter and Instagram. We saw that a number of improvements had been made to the diet and fluids that people received. People told us that they knew how to make a complaint if they needed to; however people we spoke to told us that they did not have any complaints. AEC is open from 8am 10pm (last booking at 7pm), and GPs or other healthcare professionals can refer you directly to the unit. 4 July 2012, Termination of Pregnancies Review Report published 8 June 2012 for Russells Hall Hospital - PDF - (opens in new window), Published Emergency Care - Find a Service | Holy Cross Health [Very happy with 'Treatment'] Our inspection of the trust covered only the Emergency and Urgent Care core service of Russells Hall hospital. This caused me to get upset and concerned and seeing this a nurse came over to me,calmed me down and reassured that I was going to be fine and it could be fixed.All staff were friendly and helpful and honestly couldn't fault any of them Patient Experience Team. Such a lovely Dr and an asset to the hospital. AEC is part of the Same Day Emergency Care (SDEC). Like us on Facebook http://facebook.com/DudleyGroupNHS/Patient Advice & Liaison Service: 0800 073 0510 Dudley, West Midlandsdudleygroup.nhs.ukJoined November 2009 1,201Following 7,496Followers Tweets Tweets & replies Media Likes The Dudley Groups Tweets The We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. I was looked after from the time I arrived until the time I left by very compassionate members of the team. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. Report review titled Amazing birth experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Inspection Report published 30 July 2013 for Russells Hall Hospital - PDF - (opens in new window), Published Front the bottom of our hearts to all of the staff in all those departmentsTHANK YOU!! There has been a delay in producing this report as we were waiting for additional information from the trust on infection control. WebRussell County Hospital located in Russell Springs, Kentucky, is a 25-bed Critical Access hospital offering quality healthcare and 24- hour emergency services. The trust MUST ensure that deaths in the service are reviewed robustly and where appropriate lessons from these are learned and shared. Pensnett Road, Dudley, West Midlands, DY1 2HQ. Visit https://www.careopinion.org.uk We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Our rating of well led was requires improvement overall. Thank you so much to everyone that day. People told us that they were happy with the care that they had received at the hospital. Review titled Russells Hall Hospital Replied on 16 May 2022. There was still a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. Published Tell us what was good and what could be improved, say thanks or call for change this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. "We are working closely with HSE in relation to this matter.". Russells Hall Hospital 5 years ago. 18 April 2018. There was a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. There was insufficient senior medical and specialist oversight and in reach to the department. The level of care I was given not only by the day surgery unit but neuclear imaging and theatre staff was outstanding. Mitie broke Covid-19 safety laws at Russells Hall Hospital This was based on information of concern we received relating to the management of patient flow and notice of concern relating to a death at the hospital. We saw two patients whose clinical deterioration had gone unnoticed by staff, this had to be alerted to staff by the inspection team who then acted on this immediately. 3 December 2014. The electronic tracking system did now allow for patients to be assigned correctly within the department but staff did not monitor this effectively. We spoke with 22 members of staff of various roles and grades. Our rating of caring was good overall. The project was made possible thanks to a $25 million donation from Ben and Luanne Russell. The donation will also pay for a new center, the Benjamin Russell Center for Advanced Care, to provide geriatric health care, specialty care and more. I was then asked to sit in an isolated area, which was not a problem.

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