Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. Bad experience all the way around. If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies. Please send all requests to [emailprotected]. We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. I've gone back to purchasing everything from Crate and Barrel and Wayfair. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. For the entire four-story shore house. Highly suggest you check it out and give your home that fresh touch Arhaus provides. We are talking about approx 1k on an order of over 20k. Everyone there is incredibly helpful and great to work with too. I ordered two other similar stools from Pottery Barn at the same time that look like new on the same property. Company doesn't provideor hidescustomer service phone number. Definitely will be back. Their pieces may not fit everyone's taste/preferences but they fit ours and we are very happy! It was delayed in May, promised it would arrive in late June. 2023 ForLocations.com All rights reserved. 11 reviews of Arhaus "LOVE THIS STORE. Join our Arhaus Trade Program and earn cash back on furniture, rugs, relics, accessories, lighting, mirrors, and soft goods. Ugh. They are sending someone to repair some of the pieces and are actually replacing some of them. The aesthetics of Arhaus is simply beautiful. we waited more than seven months for our furniture, and no one wants to sit on it because it's so unsupportive and no comfortable. I recently purchased a dining room set from this store location. . I ordered my furniture in February of 2022. The table was to be delivered at the end of last month and possibly pushed into the beginning of April. It's perfect for our Great room. Thank you Michael and Sandi Trish and Bob. Loved working with Etta and Chris. 68. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We'll be returning here for many years to come. Poor customer service. I am so disappointed and will attempt to find a like item originally about $85 in cost but reduced to somewhere around $43. CS suggested I call furniture solutions, when I called all I got was a recording with 4 options to press. Arhaus furniture items typically feature materials such as solid wood, petrified wood, marble, all-weather wicker, rattan, glass, and crystal. Please see our Measuring for Furniture Delivery guidelines. The rooms not only look gorgeous but are functional and comfortable. He allowed us to walk around the store while he put together some quotes for us on several different couches and offered help if we needed it. Truth be, Michael G. said: I was sold a vent free log set by this company, it was fair priced. To be removed from our postal mailing list, unsubscribe here. He was very rude and said "you're done looking around get out." I was under the impression when I purchased it that Arhaus was a great company and had some respect for their clientele however when I reached out to address this not only did I have to put up with poor customer service but no solution was presented or even offered for the low quality of furniture I was deceived into investing in. and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot. No one in the store claimed to know anything about the issue that had been going on for 3 months. Purchased a gorgeous dining table and chairs as well as a unique coffee table. I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. Had a very helpful designer who gave us numerous options and ideas. He was so genuine & professional. Love coming here! David approached us and I have to say we are so happy he did. | Read 21-38 Reviews out of 38 We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. Why did they have to wait for me to call back to get in touch with the company they refer to fix their furniture, why was this not dealt with right away? A 5-step process for handling customer complaints To uncover the reason you received a complaint from a customer and solve the problem in order to retain that customer, use this five-step process for handling customer complaints. Very poor customer service. Shoppers tend to love the look and style of Arhaus lighting pieces and the extra bit of refinement they add to their spaces. They have moved my delivery date multiple times and can not commit to anything. You send in pictures and they say nothing we can do. If you received a UPS Ship Notification email, you may track your shipment at ups.com. They have a huge selection of their furniture and are more than willing to help you every step of the way. The leather chairs we bought are beautiful, yet sturdy and I found a few extras that I hadn't even considered. Half showed up within a week. Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris. Apply today at CareerBuilder! Love all the items I received (dining table, buffet table, tv stand, side table, 2 beds, a mattress, bookshelf, and lamps). I should have looked here first but it was just a small purchase. I will be going back there now that I know they have good customer satisfaction. I will be sure to pass my experience along to anyone who is looking for furniture - nothing but disappointments with this company and employees!! Even so, prices can be a bit high and there has been some mixed feedback about the delivery process. My sales person, Cheryl Jones was amazing, patient and addressed my every concern. If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. ARHAUS - 15 Photos & 13 Reviews - 4130 E 82nd St, Indianapolis, IN - Yelp Restaurants Auto Services Arhaus 13 reviews Claimed $$$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM See hours See all 15 photos Write a review Add photo Location & Hours 4130 E 82nd St Indianapolis, IN 46250 Get directions Edit business info He's the complete opposite. Jerry B. said: Montgomery Mall is the premier place to see jailbait. Much better service from both. Both Batman, my little pup of the house, and myself enjoy our mornings on our new Hamptons chairs. With their thoughtful designs, shoppers generally report being satisfied with the quality of Arhaus pieces. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. We purchased a rug from them and two months after receiving it looked like it was over 2 years old. Excited for the sectional and living room pieces! From looking at other recent reviews on various forums I'm not alone. What if my item(s) does not look like what I saw in the store or online? "We Are Very Disappointed with Arhaus quality and customer service. Say what? If you placed your order in a store, contact your Design Consultant for status updates. On the day of the delivery Tricia was there!! Here are 8 tips for writing great reviews. And I love the way they do customer service from sales to delivery I have no complaints. Arhaus Customer Service Phone Number Phone Number:1 (800) 777-1745 Shortcut: Ext: 3050 Average Customer Rating Score 5 Website: Arhaus Website Arhaus Customer Service Hours N/A - Edit Review/Comment Update Listing Reviews For Arhaus Customer Service (1) skrew up re: order number 225510 This order arrived yesterday, 7/18/14. | Consumer Comment Can I request delivery on a Saturday or Sunday? It was not listed "AS IS" so I expect all parts to come with it. Their lighting pieces come in modern, industrial, geometric, bohemian, and classical designs. Dont buy from Arhaus. It has beautiful furniture. The cons: High prices. Should you notice an inconsistency, please contact Arhaus. General Contractor Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Remodeler Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Builder Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Everyone is always so helpful and pleasant to work with. You can prob get a $800 sofa on Wayfair thats better quality. I also got covers for when it snows here in Colorado. So i called Daniel and told him about this and he said he will call me back. I sent a request for a second shipping label. Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. I've been in multiple times to check on orders, etc and almost each time i overhear sales employees lecturing patrons to always ask for them and also have observed more than once sales associates arguing over who "gets" the client right on the showroom floor. To be removed from our email mailing list, click the unsubscribe link at the bottom of your email. Who knows? Unfortunately I came across a very rude male associate who picked up the phone by the name of Tracy. Arhaus Furniture Customer service? I ordered Thanksgiving dishes first week in September. Go in and take a look, you'll be surprised at the quality, variety and the prices! This is a follow up to my September 27, 2022 review. It's really unbelievable that a company that offers such horrible service and had such disrespect and disregard for their customers is still in business. The cushions didnt last 18 months. He was rude from the start and seemed annoyed that I was even inquiring about the chandelier. How do I request a catalog or sign up for email or remove my name from your mailing list? They took longer than expected. Lisa R. said: During my recent kitchen renovation, I searched high and low for an, Karen P. said: My second time here. Lastly, the fired our customer care person mid process :( and he was the main reason we choice this store. Thank you Tracy. Ask for Tricia and she can be of great help! Overall I am I giving this a 4 star because of Tricia. Our sales associate was Daniel and he was very good sales person at that time. A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. The level of customer service was exceptional. I apparently ordered a custom outdoor furniture set. Date of experience: 08 October 2022 I called to check on the order since we are entering the second week of April. Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces. 15 reviews of Arhaus Furniture "quality pieces you will get what you pay for tasteful and classic. I was thrilled with my order of outdoor patio furniture from Arhaus. I asked for 10% considering I spent all night upset with my experience. Posted: February 21, 2023. Reduce the excessive fees charged for returns. We purchased 2 dining table end chairs in Feb 2021. The last popular pick for Arhaus shoppers is their collection of lighting pieces. Each item listed on the Arhaus website has a 'story', 'details', and 'care' section that describes the materials and processes used to create the furniture to help shoppers determine if it's right for them. The arm of one custom chair, the wood is split. Recently I attempted to locate some bedding at Arhaus that they no longer carried. * *Promotional financing available with Arhaus Credit Card Accounts offered by Comenity Bank who determines qualifications for credit and promotion eligibility. No problem -- they were sending a new cover. Extremely poor quality, I purchased a brand new sectional and it started piling really badly three months later. First, the stain (whatever it was) would have gone into the cushion as well. My residence wont be ready for weeks. Our Design Consultants are ready to assist you between 9 am and 5 pm EST seven days a week at 866.427.4287. Great experience. Phenomenal store. We work closely with Michael and he always takes the best care of us. They are a publicly traded company of over 2 billion dollars. She has a flare and creative abilities which we appreciated. If you don't want to deal with headaches, order everything online!! I'd give this place zero stars if I could. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. No follow through yet again. We are extremely happy with the items we purchased -- top quality and beautiful style. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. They arrive twice in the wrong color. If you are looking to work with anyone, we recommend working with David for sure. I was informed that the benches are ready but the table will likely be delayed until May!! Floor samples and select dcor items are available at local stores to take with you, however store pickup is not available for most items ordered through stores, phone or online. We had one price adjustment that needed to be made and the manager, Michael, was extremely helpful and accommodating. Some shoppers mentioned shipping issues with the lighting pieces they purchased from Arhaus. Insane. If you're not sure about which rug to buy or are deciding between a few options, Arhaus also sells rug swatches for shoppers to see how the rug and colors will look with their existing decor. Upon entering,, Lindsey F. said: As many others have mentioned, the customer service here is, Teresa J. said: My daughter has serious back problems and landed here 3 years ago, Bobs Discount Furniture and Mattress Store, Neeraj J. said: I read a lot of negative reviews about Bob's Discount Furniture and, Jayne W. said: I was referred to this store by a good friend. I couldn't be more pleased with this purchase! I always thought that this place was very expensive so I didn't expect to find anything but was hoping for some ideas. The follow up service is just as slow. Arhaus has beautiful and unique things. The Palmer bedroom set we purchased looks great and very impressed with the quality. This store is a hidden gem and a must for shoppers searching for unique home furnishings. Visit your local store today to schedule your complimentary design consultation! He also followed up to make sure delivery was arranged and was extremely responsive when we had questions. Love everything! We also ensure all reviews are published without moderation. DO NOT BUY the worry-free protection. I have blogged about the Ballard Outlet before, and went there this past weekend to see if they had anything good. We purchased a Taylor couch set with love seat, chair and three person/long couch. Step 1: Dig deeper by asking the right questions

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