Over 100 million tickets sold. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. "We have currently put them on 'No Rating' while they investigate the complaints and . I then twitted Customer Service and again advised these were upgrade. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Nowhere on their site did it say that these two tickets wouldn't be next to each other. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. We would love to review your order again to see if there's anything we can do to make this right for you. VividSeats.com = Robbery!!! | Los Angeles - Yelp However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. I have knee issues so very kind to help so we don't walk far. All for the seller, not for the customer. Explain your situation and why you wish to receive a refund. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. From over pricing. I don't expect they are willing to give an apology. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. We appreciate your patience. Should I buy tickets on Vivid Seats? How it works, fees, rewards Paid over $300 to an event that was postponed minutes before it was scheduled. Vivid Seats Promo Codes | 10% Off In March 2023 | Forbes Very deceptive and unfair marketing. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. Vivid seats scammed me : r/Scams - reddit Get buying tips about Ticket Websites delivered to your inbox. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. I never received my tickets but was charged for them. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. I got nfl tickets from them that never arrived. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. I was purchasing 3 tickets and wanted to make sure we are all seated together. This will surely increase the credibility of your complaint. We launched @recap.email and legal webhooks. Good Grief. Downgraded Tickets Sent - Not what I paid for. From A to Z, Vivid Seats customer service is fantastic. I never will again. Vivid Seats Updates 2021 Financial Guidance | Markets Insider He reassured me of any concerns I had and was very patient with me. We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. What I received were tickets in Section B, Row N, Seats 147 & 148. I called Vividseats and was told there was nothing they could do. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". We are filing fraud with the bank and reporting to the bbb. Its location on this page may change next time you visit. 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. Ive only purchased tickets from this site twice. They go above and beyond to make my transactions fun and fast! This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. Also, VividSeats says all orders are 100% . It also assists sellers who have tickets and want to sell them safely. I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. Is Vivid Seats Legit or Real? | Vivid Seats Reviews (2022) Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. He was quick to answer my questions and quick to book my tickets. You get an email when the tickets are sold, and then you either upload them or ship them. You advised that you arrived at 7:50 PM. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. They didn't even attempt to make it right. On 02/16/2023, I bought two concert tickets. Nellis v. Vivid Seats LLC (1:20-cv-02486) - CourtListener I complained and they advised these were upgrade tickets and no refund would be issued. Find out how we combat fake reviews. I was charged $1, 053.00. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. Erika, we always want to leave a positive impression on our fans. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. Your trust is important to us. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. Chicago Illinois Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. VividSeats has B rating with the BBB.org as of September 2022. We understand it's frustrating when events are postponed. Vivid Seats Culture At a Glance. Original review: Feb. 9, 2023. My credit card was charged $328.30 that day. I could not attend. 2. bradsaid 1 yr. ago. 3 for $533.58. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. Service 254 Value 245 Shipping 164 It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. This changed due to Covid, but we did not get a refund because it was getting rescheduled. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. First received an e-mail asking me to call because there was an issue. For further help, send us a direct message. Terrible customer service. Avoid this site and their markup fees! Bought 6 tickets and only 4 were transferred. They are aware of this issue. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. Do not waste your time or money on this company. I will not be using this company again and will never refer a soul. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. It goes against our guidelines to offer incentives for reviews. The seller sets the ticket price. No issues at all, would use them again. We use dedicated people and clever technology to safeguard our platform. Dont use this site they are horrible. It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. Top 2,153 SeatGeek Reviews - ConsumerAffairs Desired outcome: Jeremy of Las Vegas, NV Verified Reviewer. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. . We also ensure all reviews are published without moderation. Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! We believe in full transparency, and strive to ensure our fans are informed. So I quickly attempted to purchase another ticket. Read full review of Vivid Seats and 1 comment. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. Is this your company? Vivid Seats Reviews - 31 Reviews of Vividtickets.com | Sitejabber Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Complaint about Vivid Seats? File now, we help resolve it! I paid for the first 15 rows. Ordered tickets for Gary Allan concert last September. My hatred for this company will never end and I will tell anyone and everyone that will listen about this. 1239964100050. The staff are even more amazing. How do I determine the seat numbers for a ticket listing? Kept telling me same blurb about it was my fault, not his, no refund, etc. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. Vivid seats sucks. Business Profile for Vivid Seats LLC - Better Business Bureau Agreed! 07-12-22 at 5:57 A.M. Customer service would not help since the event was technically postponed and not cancelled. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I wish you didn't exist. I don't expect they are willing to give an apology. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. To sell tickets, they must meet Vivid Seats requirements. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. There were plenty of open spaces, but I wasnt allowed in. Vivid Seats Review: Sent the wrong tickets - ComplaintsBoard.com I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. The company says it "provides a legit, safe and secure platform. But, what I'm reviewing . This is clearly a loophole being used often by venues to protect these ticket scammers. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Great customer service skills. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. This will help us to determine next steps. For 2 and now the event is selling them for 25$$$!!! The second time was one of my worst experiences trying to buy event tickets. I have bought tickets through Vivid Seats for two different concerts. Customer identification can be provided if needed. GAME WAS NEXT WEEK. If there is more I will do that as well lost time and money. UNLV Rebels at Utah State Aggies 2x Football Tickets. They won't refund me or get me two tickets together. Repeatedly asked to speak to manager and he refused. Vivid Seats: Reviews, Complaints, Customer Claims, Page 3 | ComplaintsBoard Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. Vivid Seats Review Summary. New customers can take advantage of this exclusive discount offer! IE, Hundreds of people are standing in front of you. Wed, 11 May, 2022 at 5:09 PM. These were special seats, including dinner and first 2 rows on the dirt. There was some type of electronic glitch. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. Report as inappropriate. Please refund me the differance between what you charged me and what the tickets actually cost. Yes. Despite very different reviews, the site is very popular not only in America but also abroad. The seller is not responsible for paying shipping fees. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. Vivid Tickets Loses Top Rating From Better Business Bureau After I feel sorry for other customers who have lost a lot more money than we did. What are "Email Delivery" and "Instant Download" tickets? . Beware. I'm very disappointed in Vivid Seats. The insurance was $65.82. Then the day of the event I got an email cancelling my ticket. WRITE REVIEW. I will never use vivid seats ever again. Providing an exceptional buying experience is something we want all of our fans to experience. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event.

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