We can't reclaim the money and issue the refund to a new card for you. 7299 AXS 8398 Organizations, Charitable and Social Service 8661 Organizations, Religious 4900 UtilitiesElectric, Gas, Heating Oil, Sanitary, Water 5199 Nondurable Goodsnot elsewhere classified 6300 Insurance Sales, Underwriting, and Premiums 6513 Real Estate Agents and ManagersRentals (United States) Axs Ticket Refund Insurance. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. All ticket prices for events that occur in the United States are stated in U.S. Unfortunately, we will not be able to issue a refund on your ticket insurance. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. But beyond this scenario, it's important to check each policy's terms and conditions to see if it's worth paying extra - and don't take the ticket seller's wording at the checkout or on promotional banners at face value. Do you have the required supporting evidence as described above? We recommend that you review the official terms and conditions and other rules of each event and venue to which you hold tickets. a doctor's note for the illness causing your symptoms. In addition to the limitations set forth in the Terms of Use, which include a mandatory arbitration provision and a class action waiver provision, the following limitations of liability apply to any purchase or sale you make through the Service and any use of a ticket issued by the Service. Finally, as a seller of tickets, you agree never to specify or include any of the following in connection with a listing on our Service: Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. Reply from AXS UK. We reimburse 100 percentup to $10,000for a variety of reasons like covered illness and job loss.*. Click here. Footer.languageSelector.ja-jp.region The availability of tickets is subject to change. There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. Because almost every single time I go through them, its a battle to obtain my ticket. Cookie Notice The truth is that paying for insurance to guard against this is a waste of money. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. Here's a summary of what five of the biggest ticketing sites offer: Festicket told us Booking Protect covers consumers if they have Covid-19, if they've had a bereavement due to Covid-19, or if they've been made redundant. For travel and events affected by COVID-19, many airlines, travel suppliers, and ticket issuers are allowing for flexible changes, issuing refunds, and/or offering vouchers. The original advice from the armed forces giving advice to travel at short notice for military service. 4 days ago. Refund policies of our Clients may vary; by purchasing a ticket, you agree to the refund policy of the associated Client. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We will comply with law enforcement requests and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct (without providing notice to you, unless otherwise required by law). Get many game updates, food, range will not ever able to issue a refund half your ticket insurance. Its for one of the Hyde Park British Summer Time concerts. Mastercard, date running time selected at the russian of purchase. By clicking a link you are consenting to this. The venue shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Client or the venue deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by the Client or venue. Click on the relevent section for more information. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. . You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, transferring tickets to others, listing tickets for sale, and/or purchasing tickets. This seems like obviously a mistake (or price gouging) and then they refused to honor their purchase . Verification of information may be required prior to the acknowledgment or completion of any purchase. XCover used by AXS had the most comprehensive cover across the categories - refunding customers in all the scenarios we looked at. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. Yes - If customer is prevented from attending because of a government mandate, this is covered. 36. You should receive a confirmation after concluding your transaction. We may be able to accept other medical documents, provided that they confirm the first date that treatment was sought and that you are medically unfit to attend the event. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. Were very sorry for your loss and understand that this is a difficult time, however, we do require a copy of the death certificate to assess a claim. It's available for 2 of the 3 formulas of AXA single trip insurance, but also for multi-trip insurance and student insurance. It may take up to 30 days before we are able to review your claim. If you are having difficulty in attaching documents or are unable to attach all the evidence needed, please email additional items to refunds@ticketplangroup.com providing your TicketPlan reference number. Cover applies if an immediate family member or a member of the booking party tests positive. You understand that you must comply with all applicable laws associated with the sale or purchase of tickets or the use of the Service, and for complying with all applicable ticket resale laws. The event is copyrighted, and Holder agrees not to transmit, distribute or sell (or aid in such activity), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event without Releasees written consent. Holder covenants not to sue any of Releasees for use of Personage as provided herein. Booking Protect, a refund guarantee used by Festicket, says you'd need a positive test to get a refund in this situation. Aside from TicketPlan and XCover, all other insurance and guarantee providers we looked at do not cover you if you're told to self-isolate by the NHS Test and Trace app. Request ID: 7a29b9b3cc1be708. Yes - if you can provide evidence you can't attend in line with its T&Cs e.g. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. We act as a sales agent for our Client. AXS Help Center Buying Tickets Ticket Insurance Ticket Insurance What is ticket insurance? Please contact the venue directly for a refund. If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. However, we will not be able to confirm that these are adequate for our needs until they are reviewed alongside your application. We looked at five ticket insurance and guarantee providers offered by some of the biggest online ticket sellers. Breach of these terms or rules could result in the termination of your license or right to attend the event without refund. If you have bought your tickets at the venue's box office? AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. A screen grab/scanned print out from the Met Office website/confirmation of the Policy Travel Warning. Please read this Agreement carefully, because it is a contract that affects your legal rights. No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. Please ensure that you have attached your supporting documentation, booking confirmation and unused tickets (if available). You agree to pay all charges incurred by you or any users of your account and Payment Method at the price(s) in effect when such charges are incurred. Fans may consider purchasing Allianz ticket insurance at the time of purchase. Check your insurance if you have it - you might be able to make a claim if you've tested positive for coronavirus or need to self-isolate. A refund AXS the company right which she bought the tickets sent via an email telling. If they allow it, you'll get a refund. I fell for the scam because I was going to be watching my sister in another city, so I figured it would be nice to have because if she doesn't feel well, or if I decide I don't actually want to go, I can cancel. PROMOTION RESTRICTIONS. Have now given up. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. When it's time to go home, all combo lock deposit refunds are issued quickly. Hi, I was hoping someone could help with some advise around getting a refund on tickets purchase through AXS's website. Can I get a refund for a cancelled or postponed event? On receipt by us of payment from you, we will transfer the tickets to you, subject to this Agreement, our Terms of Use and any specific terms and conditions of our Client. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. who has the best covid cover for travel insurance? During the event, strobe or theatrical lighting may be used. All fees and charges relating to your transaction will be disclosed to you during the purchase process. We asked 2,000 UK consumers what they thought ticket insurance policies would cover them for if there are Covid-related cancellations. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. The refund will be issued to the Payment Method on file. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Latecomers may be seated at the discretion of Client or venue. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. Kia was extremely helpful, efficient and patient with all my questions. Any sale or offer for sale of your tickets, whether using the Service or another publicly-available marketplace, when the applicable ticket(s) were sold with a resale restriction, may result in any or all of the following: (i) cancellation of the transfer or sale transaction conducted on our Service; (ii) a charge of our sales fee (described below), calculated with respect to the full sales price of such ticket(s) sold or transferred, assessed against the seller/transferor of such ticket(s) (such sales fee will be charged to the Payment Method on file for the seller/transferor, typically within twenty-four (24) hours after we provide notice of the assessment of such charge to such person via email); (iii) revocation of the seller/transferors rights to use the Service and any or all of our other services; and (iv) revocation of such sold or transferred ticket(s) by the Client. and our After 40+ emails, and having to have my bank call them to confirm that I purchased them, they finally sent me the right tickets. Any ticket issued via the Service is a revocable license. This tracks your activity using third party cookies. I am supposed to submit a claim, with my email address - I can't get in. For tickets to events located in Canada, the Service is provided by AXS Group Canada. Price and availability of any ticket, product or service on the Service are subject to change without notice. ), "Thank you for contacting AXS.Unfortunately, we will not be able to issue a refund on your ticket insurance.The insurance company, XCover, are completely separate to AXS, so it's them you'll need to contact with any queries about your policy.". We'll let you know the event is canceled and automatically refund your order (except the delivery fees) to the same card used for purchase. But looking at the terms and conditions of Festicket's guarantee provider, Booking Protect, you'll find that you're only entitled to a refund if you or someone in your household tests positive for coronavirus - not if you're told to self-isolate, or if you can't travel due to local restrictions in your area, or if the event can't go ahead due to lockdown rules. They lure you into buying the insurance but little did I know that a refund will be issued only if you fucking die, your house is INHABITABLE or if something CATASTROPHIC happens on earth. Shipping information, if any, is provided at checkout. For those times when circumstances sideline your customers, this valuable protection ensures that their investment is safe and sound. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. AXS is not responsible for the acts or omissions of any venue or Client. We appreciate your patience during this unprecedented time. Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. Listings are not considered retracted until they have been processed and a system confirmation has been issued. Your tickets will be delivered to you as indicated at the time of purchase, most frequently via mobile delivery to your AXS account. and now it says "refund pending". These fees and charges represent, among other things, the costs we incur in providing our goods and services to you. TicketPlan Limited are Appointed Representatives of Pier Insurance Managed Services Limited. Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party. To upload documents to your account, sign in to drivers.uber.com to visit your dashboard OR follow these steps in the Driver app: 1. Submission of our own medical confirmation form is preferred, please download it here: medical form template. x, Hello! Holder acknowledges they have no privacy expectation in connection with attendance at the Event. In submitting this form, I declare that the information I am providing is true to the best of my knowledge and that I have attached all required documents for my application to be assessed. Thanks for signing up for the event guide! I don't know why LiveNation pushes them, but it . To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. If you are unable to find tickets or parking rights, please check back again. In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venues box office. mail If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. I bought these from AXS and paid 214 (bit of a rip off site . follow our steps to get a refund from a ticket seller. If buyers Payment Method provider does not remit payment, the transaction will be canceled. . Though it's quick and easy to tick the box for insurance (which is usually flagged as 'recommended' by the ticket seller) at the checkout, it's worth doing some research before adding it to your order. Please note that any costs for supporting documentation are non-refundable, as per the terms and conditions. AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. a very friendly member of staff :) Date of experience: 16 February 2023. This has enabled close to 1,000 customers to obtain full refunds since the start of the pandemic. Privacy Policy They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc.) Let us know what you were doing when this page came up, plus your IP and request ID cristina ferrare illness; esicoo smart plug troubleshooting; sun country boarding zones; zatarain's dirty rice without meat; getting punched in the stomach effects Tickets are still available for many events, and you can continue to AXS to browse, find events, and see your ticket options. Click Close and Add Documents to go back and add them now. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. If refunds for your event and transaction are approved by the applicable event / venue, you will be notified by email*, which will include instructions on how to request a refund; and/or you can click the link in your AXS Account to "submit a refund request" which will display for qualifying events / transactions listed in your AXS Account. The form needs to be signed and stamped by your GP and this may be chargeable to you. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. ugh I am raaaaaging. When you buy a ticket listed on the Service as a resale ticket, you are buying directly from the seller of that ticket. Press J to jump to the feed. Occasionally, we may require that the physical ticket is sent to us. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. Our helpline number is 1-888-929-7849. Ad . We act on behalf of a seller (our Client) when selling Primary tickets. 5 minutes isn't long enough! If the event is cancelled, we'll issue you a refund automatically to the original payment card. Below are some pointers we hope you'll find useful! Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date. AXS acts as a sales agent of its Clients with respect to ticket sales, and therefore AXS will apply also to our Client with respect to that Clients actions, rights, or obligations with respect to the purchase, sale or use of tickets or attendance at an event, and to the Clients use of the Service to list, sell, issue and deliver tickets. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. The truth is that paying for insurance to guard against this is a waste of money. Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). x. I bought 2 tickets as well and I clicked the refund button because it was the last day to request a refund. This content may be old or outdated. By using the Service, you agree to the Privacy Policy and Terms of Use. You are solely responsible for making a purchase, based on the information provided on our Service. If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. I agree to the use of my data submitted as part of this reimbursement application being used in accordance with the Please note: The account holder is liable for bank charges levied by the receiving bank. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. Event date, time, talent, participants and rosters are subject to change without notice. By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. You will also be responsible for paying any applicable taxes relating to your purchases. AXS refusing to refund ticket cancelation insuranc AXS refusing to refund ticket cancelation insurance. Please note that we are currently unable to process postal documents. Klicka hr fr att kontakta oss. We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. To read the updated Privacy Policy, please. The original invitation must be dated so that we can see when it was received, the date you are instructed to attend and detail the name of the person(s) required to attend. If you bought tickets online or over the phone, you won't need to do a thing. By Insurance Site July 2, 2022 July 2, 2022. Why you might ask? It's all a fan needs, all in one app. Tickets purchased for an event during multiple online sessions on the Service may be totaled to ensure that any limitations imposed by the Client is not exceeded. Only items purchased on the AXS official website can be returned for refund or exchange. This phone number is AXS Tickets's Best Phone Number because 11,592 customers like you used this contact information over the last 18 months and gave us feedback. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. I purchased my tickets with my AMEX can I make a claim with them and get my money back? BUY THE PERFECT TICKETS Front row or on the aisle? NEVER AGAIN! This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. Pier Insurance Managed Services Limited are authorised and regulated by the Financial Conduct Authority with registration number 311798. SEARCH/NO EXPECTATION OF PRIVACY. In the event you are hurt or believe there is a security issue, please contact an usher or security personnel immediately. This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients. By clicking Next, you agree to the AXS.com Terms and Conditions. Besk vr hjlpsida fr mer hjlp och support. Also, if you find out you cannot attend, there are ways to resell your tickets online up to 3 business days prior to the event taking place, either through LiveNation or VividSeats. in the event description page, in pop-up boxes, or in an email). Tickets for events may be sold through distribution points other than the Service, such as the venue or event organizer itself, which may have access to different tickets than are available on the Service. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. However, it is not clear if this would cover government advice. Every time I go to buy tickets for a show and I see that the only way to get them is through AXS, my stomach drops. By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. Official Tickets and Your Source for Live Entertainment | AXS.com Create an account to follow your favorite communities and start taking part in conversations. Occasionally making progress only to be timed out. Are you looking for comprehensive cover for Covid cancellations? Refunds for rescheduled events are up to the artist, team, venue, or promoter. AXS is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. The documented police or fire brigade report. To the fullest extent permitted by applicable laws, none of the Releasees are or will be responsible or liable to you or to any third party for, and you expressly waive all rights to seek, any indirect, incidental, consequential, special, exemplary, punitive or other damages under any theory of liability, arising out of or relating in any way to the Service, transactions made through the Service, and/or materials contained on the Service, or the event (even if we or Client have been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable). For people finding this on google right now: eventticketprotection.com/allianzticket/home?action=manage, Insurance was $8 per ticket. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

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