PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Make sure all connections are secure and there arent any exposed wires or noticeable burns. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. Press question mark to learn the rest of the keyboard shortcuts. When GOTRAX GXL V2 is powered on press and hold Power Button for 5 seconds. Beeping can also indicate uneven pressure on the hoverboard sensors. Entice customers to sign up for your mailing list with discounts or exclusive offers. Roller Blades/Bikes. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. . You can contact Gotrax to get more information, talk about your warranty or learn about repair options. New comments cannot be posted and votes cannot be cast. You can recalibrate your Gotrax hoverboard by following the instructions above. Related: Mobility Scooter Battery Losing Power Uphill Fixed. To determine whether either of these is true, unplug all of your devices from power and try charging them again. Gotrax has also added a longer battery life. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Find low everyday prices and buy online for delivery or in-store pick-up. GoTrax V2 Not Working : r/ElectricScooters - reddit.com Mine out of the box has this metal grinding sound coming from the back. bay_blade2000 3 yr. ago That's not what I am saying at all. Of course, with any new or growing technology there are often hiccups along the way. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. 0000002987 00000 n Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Yes It goes fast and I can go up big hills . Electric scooter throttle not working - How to fix it - Thescooterguide %PDF-1.4 % I tried these fixes and the problem got solved. I cant find anyone who sells them including the gotrax website, acisneros0873 - Powered up the scooter. Of course, with any new or growing technology there are often hiccups along the way. What did the brake pad rubbing sound like? I kicked off the odometer began registering speed. Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Gotrax Gxl V2 Commuting Electric Scooter - Black : Target A fully charged battery will have between 36 and 42 volts. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. So, 3 hours for 4 bars = 45 mins of charging time per bar. Copyright 2002-2022 by ElectricScooterParts.com, an Electricruz Inc. company. If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. Brand new battery not holding charge. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. Check Out Our Guide! Of course, you could also have an issue with your battery. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. When GOTRAX GXL V2 display is blacked out you can release Power Key. In this video we take a look inside a GoTrax G2 Scooter. If still showing error code, contact Customer Support for assistance. Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. For example, only standing with one foot on your hoverboard can cause some models to beep. Can't get the scooter to start. My GoTrax (about 5 months old) started acting weird today. Here is a link to find the manual for your Gotrax hoverboard. Resolved through warranty, in the mail. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. *You may need to perform a recalibration up to three times to fix your issue. The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. E10, E11, E12 - Contact GOTRAX Customer Support. This is the best method to factory reset GOTRAX GXL V2. Here is a link to find the manual for your Gotrax hoverboard. An awesome member of our community made this guide. Has seemingly chose to simply respond but not take action (i.e. The key is to build your own vehicle with its own motor coil wire. Beeping can also indicate uneven pressure on the hoverboard sensors. When you connect the charger to the hoverboard it will turn red to let you know it is charging. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. *You may need to perform a recalibration up to three times to fix your issue. We'll go through each electric scooter and the error codes that occur. I have given up on this company doing the right thing. Please Note, some electric scooters share error codes. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. You will see the LED lights start to flash. The speed of the GKS kids scooter is locked at a safe but fun 10mph. The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. 0000000696 00000 n Took 8 business days to fix (total of 11 calendar days). EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. Has been extremely slow to respond with replacement parts. Include an image for extra impact. Next, check to see if there is any damage to either end of your scooters charging cable. Gotrax G3 Plus Commuting Electric Scooter, 18Mph Power 300W Motor Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. Take care of your ride so it can take care of you. 0000001444 00000 n 0000017087 00000 n Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. You can now turn your hoverboard back on.*. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. As you can see here I was able to do it with my fingers. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. No. 0000000016 00000 n GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 Thrifty Tool Shed 31K views 1 year ago Trying to Fix - GoTrax GXL Scooter - Randomly Stops Working Fix It 4.7K views 4 months ago Why. GoTrax GKS: Specs. Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. When you plug your charger into the wall, the indicator light will turn green. Gotrax scooter not charging? Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). Set the line out of the way once disconnected. Entice customers to sign up for your mailing list with discounts or exclusive offers. Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . 0000006755 00000 n All I've done is adjust the brake pads to prevent rubbing. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Then plug your charger cable into both ends and leave it overnight. Knowing how to read a wiring diagram can also be helpful when troubleshooting or making repairs. But, as soon as it worked for quite some time, it started showing various problems. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. I requested a refund. The odometer illumination was bright. Codes often have simple solutions and we are here to assist. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This is an internal issue and the bike should be sent back for repair. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Fix stuck GOTRAX GXL V2. New Safe Step Technology - Both feet must be placed on the . Amazon.com: Customer reviews: Gotrax Vibe Electric Kick Scooter, 6.5 Use caution as extreme force may damage your scooter console or battery connections. Contact: kevin@ocproscooters.com or text: 714-420-1311. I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. After rare 'F' rating from BBB, electric scooter company GoTrax responds Try recharging the battery pack for 8 hours. This issue is new and is being looked at now.. 0000003486 00000 n Scooter is in the dumpster. It was pretty easy to do and I was impressed in the modular nature of the system. Looking For The Best Lock For An Electric Scooter? Has refused refunds. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! I requested a refund. But when I press the throttle, nothing happens. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Contact an authorized service center for more information about replacements. `f25Jz>`lf(< @%-vCN So far so good for me. Troubleshooting Your Ride - GOTRAX.com 0000006275 00000 n Thus can not charge scooter. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. The motor does make some noise when first accelerating but goes away. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Test The Battery Pack On A Scooter That Runs. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. Take care of your ride so it can take care of you. This is a few specific actions that act as a reset for your board and can fix many common issues. If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. Odometer not working. GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. GOTRAX - F5 Electric Bike . Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. 51 reviews. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS Cruise control automatically goes on every time when riding. There is no doubt that hoverboards are a popular and fun way to get around. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. The GMAX is one of our most powerful electric scooters to date. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. We'll go through each electric scooter and the error codes that occur. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. Of course, you could also have an issue with your battery. The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . Front wheel cover scraping wheel - easy fix but annoying. This is telling you the charger is working. To power the scooter off, press and hold the red button for 5 seconds. A revolution is on the way - and Electric Scooters are leading it! They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers Pressing on button does not illuminate the display nor does the throttle have power. Worse issue if in a crowd or on road and people behind you don't expect you to slow down. Find your product below and click the link to be directed to the specific information for troubleshooting. First, plug in your charger and make sure that it works before continuing. I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. I absolutely love this scooter. If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. Motor stutters with rapid jerking and wont go.. possible motor failure. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. 0000002170 00000 n Repair frozen GOTRAX GXL V2. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. . They cannot show error codes. PDF COMMUTING ELECTRIC SCOOTER - Monster Scooter Parts Learn more about your GOTRAX from full overviews and specs to troubleshooting. If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. This problem could be caused by many different things. Bolts provided are rusted - poor quality control. If you have done these things, but are still having trouble, please contact customer service. EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. Back wheel brake mis-aligned. The console on the scooter displays speed in MPH, battery life, and headlight. Jan 7, 2020 The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Even if you've just ridden it, the battery may not be sufficiently charged. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. GOTRAX Scooter | GO TRAX Electric Scooter - USA Official Website If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. Did you find it helpful? If the scooter works after disconnecting the brake switch then the brake switch is defective. Back fender completely broken off, bottom screw plate snapped. EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. It is not managed by iFixit staff. When it comes to hoverboards, the magic fix-all is called recalibration. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Once you ensure the position is correct, gently slide the pack into the tiller. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. Recommended rider age . The GOTRAX Electric Bike Troubleshooting Guide You can get it started again if you press the button so it's probably not a power issue. Troubleshoot common issues with your gotrax hoverboard with our handy guide. 20 MPH Max speed and durable 10 . The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Listen or look back to see if the rear wheel is slowly spinning. If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. You may need a replacement battery if your current one is faulty or has sustained physical damage. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Include an image for extra impact. Make sure that these are not punctured if they are air-filled. How do you check the odometer on the GXL V2? Make sure the petals are level with each other and on a flat surface. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. Visit our Battery Pack Load Testing Guide. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! Entice customers to sign up for your mailing list with discounts or exclusive offers. Take off the console and pull out the battery, checking all the connections. Not much help really. When you connect the charger to the hoverboard it will turn red to let you know it is charging. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - This scooter is giving a E3 Error code and the manual simply states to replace the console. This scooter is giving a E3 Error code and the manual simply states to replace the console. I have updated my review from 1 star to 3, and will update again . If you find any damage, replace it immediately. Yes, you read that right. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. Learn more about your GOTRAX from full overviews and specs to troubleshooting. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness.

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