https://topclassactions.com/wp-admin/admin-ajax.php. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. On March 25, however, StubHub allegedlyand quietlychanged its tune, updating the terms of its FanProtect guarantee online to stipulate that if the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in StubHubs sole discretion (unless a refund is required by law). Subsequent communications from StubHub made clear, without explanation, that customers would receive not refunds for coronavirus-related cancellations but only a coupon worth 120 percent of an original orders value valid for one year, the case adds. Is Beyonces Tour Another Dynamic Ticket Price Mess? Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. BOSTON . The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". The Daily Journal named her a Top Woman Lawyer in California for 2021. StubHub is an eBay company that began selling and reselling event tickets in 2000. Lorenzo Gordon, Adobe Images Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. I am still awaiting a refund for a Nets game postponed in December. This is the only way to get a cash or credit award under the Settlement. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Top Class The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. The case seeks monetary damages and restitution remedies for consumers. I deleted my account. If I could give zero stars I would. The company is accused of failing to resolve complaints from tens of thousands of customers. A link has directed you to this review. I will never use this company again to buy or sell tickets. Bought tickets 2 months in advance for basketball game, never received them. I was a part of this fiascoplease add me. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. Previously, she represented workers and retirees at a national employment law firm. But, as an alternative, the 120% off coupons were also . New Jersey Lawyers Fund for Client Protection, Employee Lawsuit Settlement Things to Consider When Choosing a Lawsuit Settlement, Class Action Lawsuit Benefactor Who Can Be a Class Action Lawsuit Benefactor, An Overview of a Glipizide Class Action Lawsuit, When to File a Class Action Lawsuit Against Yahoo, A 23 and Me Lawsuit Reveals False Promises About Health Risks, Ticketmaster Lawsuit Tickets A Class Action Lawsuit, DeVry University Class Action Lawsuit and Federal Loan Forgiveness Programs, District Attorney of Marin County, California, CareCredit Lawsuit Settlement First Victory For Consumers. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Paul Sawers / VentureBeat . StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. FALSE. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. I purchased OHL tickets the day before the game. Please add me I lost roughly $600. Despite the alleged deception, the company's policies did not reflect the actual . StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . McMillan cites StubHub's FanProtect guarantee is a misrepresentation. Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. StubHub is the origin source of the transaction. 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. Our content is intended to be used for general information purposes only. Save my name, email, and website in this browser for the next time I comment. New cases and investigations, settlement deadlines, and news straight to your inbox. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. that reports on class action lawsuits, class action settlements, According to the filing, McMillan purchased two tickets to an NHL game in early March. Your email address will not be published. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. And the beat goes on. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Be the first one to find this review helpful. Please download the PDF to view it: Download PDF. This is so ridiculous. The tickets haven't even been released to me yetthe transaction is still pending, so it could be canceled on their endbut instead I will charge back the transaction through my credit card company. StubHub is doing this as opposed to providing full refunds for canceled events. StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. Day of the event, I downloaded the tickets only to find they were for the wrong event. The federal court ruling in the case is a consent judgment between the parties. Print. I have not received any information on recovery of my money yet. They sent me tickets for a baseball game on the wrong day. In this . A California class-action lawsuit has been filed against the ticketing site StubHub. The coupon, of course, expired in 12 months. The company is accused of failing to resolve complaints from tens of thousands of customers. Again, there is another confusion about listing a ticket for sale. StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. The Court has not decided who is right. Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. The company reportedlydoesnt have enough liquidity to honour these requests though. I listed the ticket for sale, but I was going to change the detail to delist because I decided to go. Come to find I was charged $300 from my bank account. Read more here: Camp Lejeune Lawsuit Claims. They asked me to list it as resale. StubHub has stated that they will provide no comment on pending litigation. Their customer service is useless and brain dead. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. 1:00. I will (apparently) receive a refund, but the damage is done. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. . Your email address will not be published. All Rights Reserved. your claim status, claim form or questions about when payments are They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. StubHub filed a consent judgement with the states of Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virginia, New Hampshire, Wisconsin, Virginia, and the District of Columbia, where consumers will receive their cash settlements. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. If the other driver has minimum liability coverage, can I still sue them? Easy sales process: Your email address will not be published. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. Got my money back through my bank investigation. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. A California state court authorized the notice. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. Emily Walsh. This is a major change for the ticketing industry. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. Matthew McMillan Settlement I bought 2 tickets to a concert in SC that was cancelled. All of these happen in 10 minutes. Let us know in the comments! Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . The return of live events, the input of customers, partners, and reulators, and the opportunity to finally consult with our new parent company, viagogo, all contrbuted to StubHubs decision to make this move now, the company said in a statement. Actions does not process claims and we cannot advise you on the If a show is canceled, with no new date, then they will. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Ive been trying to get my money back for 2.5 years with no luck! The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. This field is for validation purposes and should be left unchanged. It also points to a recent spike in e-ticket sales, which increased ticket prices. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. I am not paying for this $500 nonsense. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. 1:12. Those with tickets to canceled events will get a credit of 120% of the purchase price. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. They told me to sell them. With the complete shutdown of large gatherings, countless businesses are being impacted. If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. Looking for a class action lawsuit in Nebraska. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. In the meantime, they may continue to pursue the case individually. 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European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. Its location on this page may change next time you visit. 19. Moreover, the company will be forced to refund its customers. I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. In response, he received a refund in the form of a coupon worth 120% of the original price. For more information about reviews on ConsumerAffairs.com please visit our I had to do all the work, not them. I bought my tickets under a much different safety expectation. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. Yes I have two events canceled from Covid that I did not get a refund. Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. No refund or voucher has been offered. They too should be held accountable. A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. Its policies are not just designed to protect consumers. Please add me. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. status of any class action settlement claim. Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. I want my damn money from the purchase of my tickets!!!! In the end, the court found in favor of the plaintiffs in a federal class-action lawsuit filed against StubHub. He also is very certain that the game is sure to be canceled. If the show ends up being cancelled you will receive a refund. According to the lawsuit, StubHub president Sukhinder Singh Cassidy had the temerity to claim in an email that the theft of customers money, i.e. In the email, the company also admitted that the impact of the coronavirus pandemic made it impossible to sustain its ticket buyer and seller refund practices in the near-term while still touting its voucher offerings as clear and fan-first, according to the suit. I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day. The settlement ensures refunds of $3,120,442 to 8,688 Colorado consumers. Sign up for ClassAction.orgs newsletter here. As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. The complaint says StubHub decided to reverse its policy and issue only coupons at a time when many consumers could desperately use the cash refunds. Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. Please add me I have purchased two sets of tickets and I have yet to get stubhub to respond. But, as an alternative, the 120% off coupons were also available. They never followed up. While the shows are postponed you are in limbo. So Farley filed a credit card dispute against them, and won back his $600. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. StubHub is the world's top destination for ticket buyers and resellers. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. I went thru proper channels and they lied about refund. The law required StubHub to refund all eligible buyers before May 3, 2021. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. ConsumerAffairs is not a government agency. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. Please add me. Corrado Rizzi is the Senior Managing Editor of ClassAction.org. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. The reasoning is due to the financial impact form coronavirus. StubHub denies any wrongdoing or liability. Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. There is a chance that StubHub will settle the case in the future. I chose CC. Through this action, we hope to provide people some small bit of relief during this uncertain time.. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. drug injury lawsuits and product liability lawsuits. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. I want my refund from them as well. "If you have tickets to a show that is postponed, you will be able to select your refund . Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. It is ridiculous. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation.

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