Yes, it's possible to top up your Airpoints balance, by purchasing AirpointsDollars. Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. Status Points add up to make you eligible for Silver, Gold or Elite tier status. What to do if you travel under a different name To be eligible for Fast Track to Star Alliance Gold status Welcome Offer, you must apply and be approved for a new HSBC Star Alliance Credit Card and spend $4,000 on eligible purchases within the first 90 days from account opening. Just because a website starts with https does not mean it's safe. New deals go on sale every day and they are available any time from midnight. If you have forgotten your username, enter your first name, last name and email address and click Send reminder. Is it possible to have a joint Airpoints account? width: 100%; Understanding your online account. .content.header-bottom { I forgot my grabaseat password or user nameYou can reset these at any time. Are grabaseat deals only available online? The same applies if you are a Koru member. Some flights with our other airline partners may also earn AirpointsDollars. Learn more about how Status Pointsworks and the great tier benefitsyou could soon be enjoying. You'll earn Status Points every time you fly with us* or on selected services from Star Alliance and other partner airlines as well as with some of our financial products. Offer is limited to new applicants only. Lending criteria, terms, fees and conditions apply. If you have forgotten your password, resetting it online is easy - click here to start our online password help service. You will then be able to enter a new password. If you are travelling domestically (within NZ) and don't have a passport, or if your passport is still in your previous name, you can email us with a copy of your marriage certificate, driver licence or other identification document verifying your new name and date of birth. Your status will be granted until the first anniversary of your account opening or earlier, if you qualify for a higher status wit h y our selected Frequent Flyer Program by any means. And there's plenty of more ways he can help. No. These changes took effect automatically on 1 February 2023. TTY users phone 133 677 then ask for1800 132 476. To do this, sign into your online account with AirNewZealand, then find your Gifting Register on My Benefits. You will no longer be prompted to confirm your contact information, but may find that, from time to time, you are asked to verify your identity by using a passcode sent to you. SECURITY WARNING: Once you have finished your session, please ensure that you log off and close all browsers. Why are some dates not shown on the low fare finder? A passphrase is a sentenceor combination of words that is easy for you to remember, but difficult for someone else to guess. 3. Plus, earn Star Alliance Points on eligible purchases2 with the HSBC Star Alliance Credit Card1 and convert3 your points to AirpointsDollars5. Any status granted under the HSBC Star Alliance Credit Card (including any corresponding status tier in the Frequent Flyer Program of the participating Star Alliance Member Airline you nominate as your Status Airline) is withdrawn immediately if you close your HSBC Star Alliance Credit Card account. For members living in Australia, one Australian Airpoints Dollar is equivalent to one Australian Dollar for redemption. Please note: Online Services is not currently available for residents of Continential Europe. How do I check my AirpointsDollars balance? It's important that you keep your contact details up to date as we may have a hard time verifying your identity if we don't have a current contact details for you. You can also complete a MEDA form, or find out more about flying with a medical condition. If you see a suspicious email or social media post that appears to be from AirNewZealand, do not click on any links. Convert your Star Alliance Points to award miles or points in your chosen Frequent Flyer Program of the participating Star Alliance member airlines. Please log in to your Airpoints account, and click the "Claim missing Airpoints" tab. Check your credit balance and find out how you can use your credit. If you've lost your Airpoints card, you can use the digital version of your Airpoints card in the Air NZ app. Dec 2019 - Aug 20209 months. Does this mean I will automatically get all other AirNewZealand email notifications? Don't share your personal information online. If you call AirNewZealand, we will need to verify your identity in order to help you. If you receive a verification code from AirNewZealand that you did not expect or request for example you haven't been using your account or been engaging with us, it could mean someone is trying to access your account. Your Airpoints number if you have an Airpoints related enquiry. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. If the name on your Airpoints or Koru account does not match the name on your current passport, please call the AirNewZealand Contact Centre. display: -ms-flexbox; A password manager stores all your passwords securely, so you do not need to remember them. Islands. } You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. Forgotten Password - Air New Zealand Welcome to the Air New Zealand flight booking portal. .content.header-bottom .usp-content.slick-initialized { Multi-factor authentication (MFA) is an electronic authentication method in which a user is granted access to a website or application only after successfully presenting two or more pieces of evidence to an authentication mechanism. How can I improve my chances of getting a greenlight deal? If the wrong person gets access to your personal information, they could use it to impersonate you, leaving you vulnerable to identity theft. How do I update my details? Airpoints is AirNewZealand's loyalty programme, and anyone in the world is welcome to join. Watching your AirpointsDollars and Status Points add up is easy with your online account. * excluding greenlight grabaseat fares via grabaseat.co.nzand fares purchased using AirpointsDollars. Remember, always use unique passwords or passphrases for online sites and services to keep them safe and to minimise any risk to you if one account is breached. Airpoints is Air New Zealand's loyalty programme where travellers can earn Airpoints dollars and then exchange the points for rewards, including flights and rental cars. You might like to add us to your safe senders list to avoid this happening in the future, If steps 1 - 3 don't resolve the issue you can reset your account by logging in to grabaseat, un-selecting the "send me grabaseat emails" check box then logging out. It's easy to change your personal information. With four different Airpoints credit cards, there is a card to suit you. . At least daily and sometimes more than once a day. Getaway packages. Book by phone: Have your Airpoints membership number ready when you call the Air New Zealand Airpoints contact centre in Australia on 1800 803 298. Airpoints is AirNewZealand's loyalty programme. Onboard your flight. Missed out on AirpointsDollars? You can click on the "find more dates" button to search for other dates. Inflight wellbeing. You may see a try back later or try back later this morning/afternoon message, in which case you need to keep checking the grabaseat site. Alternatively, if you wish to pay for rewards with your AirpointsDollars for your partner or another household member you can do this by creating a Gifting Register. Can I earn AirpointsDollars for a ticket that I have purchased for another person? NOTE: If you are a KSA, . How to Sign in to Your Air New Zealand Airpoints Account The login page will require either an Airpoints number, username, or email, and a password to access your account. How To Save More Money With Air New Zealand Below are some great recommendations for extra savings at Air New Zealand: Should you travel under a name that varies from your Airpoints account, the flights will never capture automatically, and will need to be added manually, upon sending original travel documents to our Contact Centre. Air New Zealand Login Screen. Koru Guest Cards are available for set fees for 3, 6, 9 or 12 months. Do use a password or passphrase that has at least 12 characters for your AirNewZealand account. It is crucial that the name under which your reservations are made matches the name on your Airpoints account exactly. Inscreva-se Entrar Iniciar sesso com o Facebook Iniciar sesso com o Google Iniciar sesso com o Apple Just ask "What is my credit balance?" You can then set up your email preferences so you can start receiving grabaseat emails. To change your account details, please see the FAQ below. Star Alliance Gold status is granted through the corresponding status tier in the Frequent Flyer Program (FFP) of the participating Star Alliance Member Airline you nominate as your Status Airline through the Star Alliance Rewards Program. However, Koru members do have the option to purchase a Koru Guest Card which allows the member to bring an additional guest into AirNewZealand Lounges provided that both travellers are departing on an AirNewZealand operated flight, with an AirNewZealand ticket and flight number. There is a NZD $5 fee for topping up your balance. display: -webkit-flex; The Air NZ app - your trusted travel companion - lets you: Take control of your flight bookings - change your seat, add a bag, manage your meals, and more. (AirNewZealand reference numbers end in "H".). You must always gift a whole reward. Can I purchase additional AirNewZealand lounge Guest Passes? sales presentation can be a very "hard. TWG Head of Customer Loyalty & Engagement. We'll email this reminder to you, along with your Airpoints number, and a link to sign in. * Seat hold only available for greenlight deals on flight sectors operated by AirNewZealand. Sometimes email filters inadvertently put emails into the junk box. There is a chance that the fare will no longer be available when you click through to the next page so if you can't see it on the specific dates you are searching for, you should try expanding your search to dates either side. clear: both; Join for free today.