I sell on Ebay myself. They help the organizations to focus on the other parcels they have to deliver. did said person say they woud send you the motorcycle and the title and then you would have to pay? As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. No they dont. wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! I was hoping it was a post offcie mix up. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Ebay always takes out the fees and send the remaining money to the Bank on file. A little detective work might find the answer. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. In most cases, the refund takes 3 to 5 business days to process. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. So it sucked having a negative mark on my account but it was the only thing I could do. A buyer from Europe orders at item and pays for it. Ebay going to shit with scammers abusing the money back guarantee. The item could have gotten mixed up during a customs check? Thanks for the policy violation on your part eBay. Common eBay Scams: How to Spot and Avoid them - Comparitech In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. Example: You bought a table, and it showed up with only three legs. It expressly says this in the PayPal Seller Protection terms. Those labels are a lot bigger and I never cut them to a smaller size. If so, it's definitely not a package I've sent out. That is not the package i sent your cosmetics in. A collectable which I still have. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. The item I sent out was also tagged, this one is not. Learn the fundamental steps for running an eBay business. You end up owning expensive packaging, without the desired product. Then gets mixed up on which item was wrong. I cant believe you won this. This is what people are doing nowadays, so selfish. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. They will call the number you have on record for this account, so make sure that's correct before you start. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. Ebay We Can T Process Your PaymentPlease select a different payment But I would like to reach more buyers. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. Some are targeted at buyers, others at sellers. Buyer returned a different item, this is what it took to get ebay to 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago There's no possible way I sent the wrong item so he's trying to scam me. An eBay Seller Shipped an Empty Box and I Lost $370, this - TechWalls I suspect someone may have been tampering with mail and package in the delivery system. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. "Hi. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. on I wanted to get some advice before I contacted, but I had planned to, yes. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. There is undisclosed damage to the item. "That picture shows different items rather than what I sent. For things like graphics cards your best bet is to sell locally, all cash. Im concerned this is a scam. 26-05-2020 The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. To cancel your order: Go to My Purchases. Amazon Sent Wrong Item (what To Do, Can You Keep It, Refund, Exchange After completing the sale normally, the seller will post the package with the correct address but the wrong name. Is it not possible to take pics of item A and still send B? If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. Paid a tailor 4.50 repaired it and sent back with DPD signed for. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. I'm based in the UK I had two items sell on the same day, both with InPost delivery. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. All such complaints from sellers are simply ignored, as profit takes precedence over reason. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? 04:02 PM. I think the label on top is Canada Post's label they put on once it enters their country. All rights reserved. Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. Most of them are happy new year banners being returned in Febuary. What if the buyer is not trying to rip you off but simply made a mistake? i think someone is trying to scam me like this to. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. Remember that if an offer looks too good to be true, it probably is. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. This scam is a new twist on the offer of overpayment. Theres no possible way I sent the wrong item so hes trying to scam me. She may have forgotten she purchased this one as well but from you. I talked to manager and simply were told nothing can be done. If they did, I don't know how they'd be able to verify. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. Got my money back and a promise from eBay to better train their support staff -_-. In this case, the purchase may be completed without flaw. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. Its ok but I like the darker one you had in your listing. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) In order for it to work, sellers must provide proof of item delivery. Someone did this to me a few months ago. As you sent it recorded delivery I am assuming it had some value to it. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. Disputing the chargeback can take a lot of time and hassle on your behalf. I have been talking to someone with same story Im trying to buy a car. I'm not sure. I guess it depends on whether the item they are sending back is worth paying the shipping on. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). From the "Reason for replacement" drop-down menu, select "wrong item was . 03:13 PM. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. How Buyers Scam Sellers on eBay (A Decade of Scams) If the package was mixed up, it would have happened there. Or just take back the item. You send the item promptly but days later you find that the check bounces, leaving you with nothing. Plus get a receipt from USPS. Press question mark to learn the rest of the keyboard shortcuts. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. Thanks for this suggestion. Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. Ebay says I have to "take action" by Sept. 11th. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are. I asked for a picture from the buyer and it was some plastic item. I just wanted someone else to take a look at the photos and tell me what they thought. Is eBay likely to refund the buyer? what is beyond infinity most expensive car ticket. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. I know I have to send the refund regardless, right? on I agree. But at least it was worth somewhat close to what the item I sent them was worth. Once I listed a new in box item as white when it was really blue. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. Theyll tell you to file a report with the police and then wash their hands of the matter. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. But they said flat out "we don't mix up packages" and reiterated. Visit the nearest USPS location and fill out a request form. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. And third, we started to build PayPal's business off eBay. - edited Should I try to see if it was mixed up with another package? What can I do in this situation to avoid loosing $900 and the item as well? A Seller's Guide to Common Poshmark Scams and What to Do! - OneShop Contact postmaster and file mail fraud. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. I take pics and and email amazon all the details of before and after and the condition it is come back - I don't want to leave anyone in the lurch, but I'm not sure what more I can do. Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. How to handle a return request as a seller | eBay They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). The buyer received the wrong item. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. Do everything you can to annoy them until they finally just pay you the $900 so you go away. In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . It's tough dealing with customer service when they're all Filipinos who don't understand or care. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. Just trying to understand. Do not do that. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. Report the buyer. Never saw it in my life. 09-10-2020 If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. The buyer pays quickly, and you send the item without concern. 01:37 PM, on There is one more scam that I have had to deal with. I will report this to the post master. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Phone eBay and they said I should have tried harder. You must be new here, in this sub anything and everything is a scam ;). 2023 Comparitech Limited. When you issue a refund to the buyer They'll be refunded through their original payment method. I've only had to use these pics a few times but they save a lot of hassle. Or is it possible it was mixed up with a different package? I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. Once they have the code, they disappear and make off with your gift card balance. Law Regarding Receiving a Shipment That Was Not Ordered Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. Help for buyers and sellers. I agree with that. Solving problems with a PayPal purchase - PayPal Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. on Seller deleted listing immediately after purchase? Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. Sunday Mystery Wall is back! $15 each. - Facebook You can ask the customer to return the item, but he has no legal obligation to do so. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. Heres how. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. IN THE LAST STRIDE. Press question mark to learn the rest of the keyboard shortcuts. So we repaired and return an annoyed customer but couldnt do anything about it. Dial 1-800-275-8777 and explain the issue to USPS customer service. So eBay took the loss when they refunded me. The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. It sucks. This months episode of the eBay Seller Spotlight podcast is live! Privacy Policy. Aamzon advised we can do what we want. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. Copyright 1995-2023 eBay Inc. All Rights Reserved. When a buyer wants to return an item and be issued a refund, here is what you do first. 1.6K 17K views 1 year ago Every so often mistakes will happen. But if he has balls to carry on, follow up with post master complaint. by asking the buyer questions or calling the post office? Buyer wants to return, says i sent wrong item : r/Ebay 05:05 PM. A buyer happily purchases your item. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. Fabric: Polydex. Should I contact the postal service? The one I received is as per the photo. I ended up having to give a refund in fear the buyer is going to give me bad feedback. It should not have. 09-10-2020 That has happened to me. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I can send to any other email address OK.We'll move all . eBays security systems can only protect buyers and sellers when transactions occur directly on the website. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. Then maybe they won't send it back and you won't have to refund. Remember to be persistent when you are in the right and can prove it. This time, I accidentally sent an ebay buyer the wrong item. Please Help! Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. This is what it takes to get ebay to appeal a return in your favor. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense or the buyer? Explain it to him like you explained it to us. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? 26-05-2020 They have always just put new shipping labels over the original label on the unopened package. Buyer claims wrong item and gets a refund despite - Welcome to the Otherwise she wouldn't have bothered. Keep choosing to the end, then scroll down and your contact options will be at the bottom. Loophole on eBay! Buyer returned different item - General Selling on Amazon Questions How to handle a return request as a seller | eBay But so far no response from buyer. Solved: Buyer says I sent the wrong item but the photo loo - The These are both things ebay phone reps suggest. I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. You're not supposed to be liable for anything that happens to it after that. QUOTE eBay is very aware that scams occur on the website. Choose "have us call you", that's the best option these days. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? Amazon FBA Returns Advice: How to Handle When the Buyer - AMZReimburse You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. to fight them over this and go to the Phillippines is beyond annoying. Btinternet.com (BT Mail) supports IMAP, so you can use it and schedule BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. I stopped shipping to Canada because of customs problems. Parcel comes back, buyer is less than helpful, I refund, get a neg. The final resort is to submit a missing mail search. As you say, I would explain to the buyer that different computers and devices show colours differently. Amazon Sent Wrong Item (What To Do, Exchange + Keeping) Somewhat new, never had this happen before. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. It also looks like the original label is a printed label, cut out and then taped on. It will make it much more challenging. I don't like this version and eBay Seller Sent the Wrong Item? Here's What To Do - DoNotPay eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. I mailed a limited edition eye shadow palate to Ontario Canada for $90. NO Cash Refund for wrong purchased items. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. It's so unfair to write eBay sellers off like a bunch of cheap scammers. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles).

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