It goes against our guidelines to offer incentives for reviews. Heather works the front end of the store she is very rude loud screaming at other employees that work there she made one of the older women cashier's cry in front of customers she screams at them right infront of customers one of your employees that worked there for over 45years retired because of her getting in her face pointing her finger and screaming infront of customers something needs to be done with her you don't treat people that way especially your elders and never scream infront of customers thank you for your time, Desired outcome: As a matter of policy, BBB does not endorse any product, service or business. Spacious and very clean store. File a complaint. When prescribed an injectable medication it is obvious that needles should accompany the medicine, Right! This happened on November 6th, 2022. at around 1600. If they knew it was in the hot foods for this long, they should have thrown it away or reduced the price. Last friday, I placed an order for pickup at Giant Eagle. Toggle navigation ctMobi - Find a local buinsess in your area. Here clients can delve deep into delicious meals, and taste. Even giant eagle employee get all the brake getgo employee do not have people to cover all the brakes from other stores. 108 total complaints in the last 3 years. This is over a $300 charge. I noticed I had an item that had to be removed from my bill. Recently it has been a hassle and very annoying and difficult to swipe your card at the pump and get your free gas and just go.. I would like to see her position taken away from her transferred or fired she is a very snobby rude loud and rude, I went giant eagle to pick up some wine 5:45 pm. The other guy behind counter was rude also. 2023 Trustpilot, Inc. All rights reserved. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Moraine point giant eagle, buter county. December 29, 2022Better Business Bureau520 E Main Street, Suite 100Carnegie, PA 15106RE: Complaint ID ********This letter is in response to the complaint submitted by ***** ****** to the BetterBusiness Bureau regarding their experience at the Grove City Giant Eagle located at2173 Stringtown Road Grove City, OH 43123. Service 17 Value 15 Shipping 7 Returns 9 Quality 13 Giant Eagle Grocery - CentralPercentum GetGo. Please look into this matter because I am not alone on this issue, and this is why many of your customers shop at Giant Eagle. You have cost me money and inconvenienced me, look at what it is your dispensing before you end up dispensing a drug that might cause injury or death, take the time to see what's being prescribed. In fact I am going there tomorrow for my flu shot, and my Moderna Booster ouchWe even have a StarBucks inside our Giant Eagle I have been a loyal customer of Giant Eagle , SquirrelHill , Pittsburg , PA , since our UPMC days in the late 1980s . i shop at giant eagle here in mayfield heights then have to go to heinens just to buy the milk for my wife! UPMC employees were notified that flu shots could be administered by any Giant Eagle Pharmacy on a walk-in basis. I got a scratch off and wanted to cash it in the guy behind counter said to scan it on the machine and bring paper to him that was no problem. Wide selection of produce, meat and general grocery products. I get another sticker for my window. PITTSBURGH Giant Eagle is giving more shoppers a chance at buying discounted food to prevent waste. Unfortunately, I am no longer in possession of my receipt, so I cannot provide any additional information. Giant Eagle has 37,000 employees. Giant Eagle has extremely terrible customer service. Put prices on product instead of bar code or make sure bar code is right. This complaint was posted by a verified customer. Why am I going to have to go to to your store to get my weekly special circular? Although I very much appreciate a wheelchair that I can put my mother in (the only way she can shop) it has become dangerous. I never recieved them, yet I was still charged for ordering them. Giant Eagle has a consumer rating of 1.42 stars from 36 reviews indicating that most customers are generally dissatisfied with their purchases. Branch address 2840 Washington Rd, Canonsburg, PA, 15317, US. I've ordered cakes before with images on top but they where sprayed directly on the cake. The next best thing would be some sort of response just so I know you are aware of my issue. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation. Some of my articles are about CX (customer experience) and leadership. Giant Eagle Reviews based on similar designations 4.0 Senior Analyst (2) 2.8 Analyst (2) 5.0 Operations Analyst (1) 2.0 Sourcing Analyst (1) 4.0 Cashier (1) Senior Analyst in Bangalore Rural, Karnataka 4.0 posted on 02 Aug 2022 Likes Work life balance Sorted work Dislikes Monotonous work Work Details Work policy: 2 days/week from office I didnt see any signs about that. I want to come back. Not sure- was a huge waste of my time, 8 o'clock coffee priced on sale at $14.99 on shelf. I will use Rite Aid that does care about the patients well-being, does not let prescriptions expire and notifies the patient when the prescriptions are ready or if there is a problem with a refill. I always pump 30 gallons of fuel (their limit for a perks redemption). This is a very serious issue. Your self check out is hardly a convenience. Store associate did not receive full count of prescription, doesn't listen to emploeeys side of complaint, cashier tried to fight my husband in from. I can't help but to notice a 1 star for most of the reviews. She's aware of the conversation. Giant Eagle, (store #4029). DONATE NOW! Flu shots are only available from 10a-6p. I have purchased this chicken many times in the past and it was always delicious. It doesn't matter what department you shop in, employees are extremely rude, could care less about customers and are rude, obnoxious and can't think ahead to prepare for bakery or deli goods after a holiday. Claim your listing for free to respond to reviews, update your profile and manage your listing. One of the best Retail business at 3841 S Hamilton Rd, Groveport OH, 43125 United States. Oh and by the way, they have been shopping there under the same circumstance s for the last 3 months! The program was launched at 34 locations in 2021. Giant Eagle Grocery Store Hours and Location info near Indianapolis. I am extremely dissatisfied with the service provided to me today. I explained to them my same situation, and they continued to harass me and discriminate. I will NEVER walk in a Giant Eagle again! A guy with a strange accent was very rude and started to yell at me. In our case the order was to be collected on Dec17, ordered Dec 15, and early December 16 website disallowed any changes. We have researched this matter and added thecoupon to the consumers advantage card. Publication date 2014-01-24 Topics Giant Bomb, Quick Looks. all that "but COVID" bull$#*! I even told her i had to get out of my vehicle with a new diagnosed spine issue, of which i was there trying to get my first prescription, and had to wave the 6 cars behind me that the drive thru was closed. DOWNLOAD OPTIONS download 1 file . Procedure is simple and painless and the staff is ALWAYS pleasant. I have been contacting them for several days now, and I feel like theyre giving me the runaround. In the meantime no follow-up with me. The store manager Brandon did nothing! Click here to get notifications about new complaints of Giant Eagle. Giant Eagle service worst ever since Covid 19 started. Here clients can delve deep into delicious meals, and tast. auth #04520C Here are 20 things you might not know about Giant Eagle. You can use the phone app to let them know you are on your way. (Either January 3rd or 10th). I have been a customer of Giant Eagle for about 40 years but the last eight years it has been strained. Order submitted Dec 15. How does that help with a person that wants a grocery list AHEAD of time? I am left with a $139.99 gift card that I cannot use because it does not have a pin. 54% of Giant Eagle employees are women, while 46% are men. This Giant Eagle is in Blacklick Ohio on E. Broad. I had to go to Kroger to get a cake for my granddaughter. " No cons, worked 6 years as a cashier, no complaints no regrets, miss those days and evenings working at Giant Eagle " (in 74 reviews) More Pros and Cons Pros & Cons are excerpts from user reviews. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. When someone calmly goes to customer service to clarify a display sign promoting buying three cokes and getting two free and is rudely informed she's wrong in spite of the signage and then is told, "I'm done with you!," in front of other employees and customers, you cant get any lower. Shame on your company.I will never shop there again, your stores always were less than desirable. January 31, 2023Better Business Bureau520 E Main Street, Suite 100Carnegie, PA 15106*** ********* *** ********, This letter is in response to the complaint submitted by *** **** *****regarding not receiving, $15.00 in earned coupons from the pharmacy. Anyone can write a Trustpilot review. After picking up the order, I realized that none of the substitutions or the additional item were there. My money is already low and they literally took this money and Im having one heck of a time trying to get it back. I went to Giant Eagle in Washington Pa for vaccines. When we first started curbside we called customers after their orders were shopped to go over substitutions and out of stocks. Put prices on product instead of bar code or make sure bar code is right. She hardly had a voice and could hardly hold her head up. Management was okay in the beginning then it slowly deteriorated, into a $#*! Working hours Thu 6:00 am - 12:00 am Tue 6:00 am - 12:00 am Wed 6:00 am - 12:00 am . Upon explaining my concern, store associate said they are out of all items. Thank you. I talked to the team member Pam today 3/7/22 who did not seem very friendly or helpful and then told me they still cant guarantee this medication will be in stock within 3 days. I am a conservative person & I really like Giant Eagle! Imagine my disappointment when, at 6:40pm, after making a special trip for the flu vaccine, I was informed that vaccines were only available from 10a-6p. This is actually about an experience my mother had with Giant Eagle. As a public service if you are unable to serve your customers to the best of your ability and abide by the law, then you deserve to be shutdown and go bankrupt. We use dedicated people and clever technology to safeguard our platform. 2. You're always welcome here I paid for a SHOWROOM car wash and parts of my car weren't even touched! Highly disappointed! See reviews, photos, directions, phone numbers and more for Giant Eagle Grocery locations in Washburn, TN. I have always had excellent quality meats from the Market District at this location (Carmel, IN). I realize shop lifting is rampant but I am an honest person and have been shopping there a long time. The use of Perks is different in this program also, as now 50 perks can be used for $1 off your total gas or grocery bill. I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. In recent years they've started carrying more organic and vegetarian products, which is great. I let her know I have health issues so can't wear one. Is this your company? Annette S. This incident happened on friday june 24, 2022 @ 05:14pm, store #617 in geneva ohio. I suggest that customers avoid this location as long as this individual is working here. I would like an email sent to my email address [protected]@gmail.com so that I can explain further on how rudely I was treated, and I did not appreciate it. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Especially the old ones, to think they have nothing better to do than be rude on the phone and then start crying if we're out of stock on something. (419 . I cooked it on my grill as I usually do, and found it to be tough and certainly not Prime. Overall im frustrated, but I just want my money refunded. The attendant looked to find it in the car wash and could not. Even the store manager was unaware that flu shot hours were limited! My desired outcome would be a refund, but since I don't have the receipt, that probably isn't possible. Terrible Terrible Terrible. Desired outcome: I have been shopping there for 20 years and I was treated very rudely to a point that I may go somewhere else to do my shopping. Regards, I have been a customer for Giant Eagle for a very very long time. they had no problem refunding my fuel perks then. Rude staff Get go in Washington PA on Wylie ave.. The most common ethnicity at Giant Eagle is White (74%). They Claim I've bounced to many checks and use a third party to make sure the money is there they just bounced 3 of mine and the bank said they never even came though my account plus they are so over Priced they lost my business. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. GE card number 78012 Good MorningThe consumer's request was filled in December, however, it appears they never received it. Giant Eagle Company. i contacted customer service but they refuse to do anything since the advantage card is in my son in law's name. It was for curbside pick up. The last time I purchased Giant Eagle Pasteurized Half and Half, it was $3.79 for a half gallon. 3, Report #1504161 . named Heather - very immature for the title that she holds. Not only is it not obvious to this pharmacy but its oblivious to them. I am one of you best patrons; I spend hundreds and hundreds of Dollars at Giant Eagle. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Don't shop in Brooklyn ohio store especially when buying a sub sandwich. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. It's sad to see that people will accept eating a piece of edible paper. Giant Eagle Supermarket, 2365 E State St, Hermitage, PA 16148, USA. I brought this up at the store this morning and I didn't really know how handles this.. Key date Bought these on 7/15/22 at the Lakewood Ohio Store, 44107 (Choc Chunk Buttercrisp MKT District Cookies 12 ct.) Net Wt 10oz.Sell By 8/4/22, Desired outcome: Harrassing Women: Giant Eagle Greenfield Complaints: Confessions of a young female cashier in Distress Pittsburgh, Pennsylvania. Help even if you are not a cashier, you work for GetGo! Shed light on the availability of medication needs brought to someones attention. Never had such a bad experience before. Recent Google Reviews. Don't deserve even 1 star for that area. I was told i needed to spend $30 in 1 trip. 8-2-22 Find out how to block Giant Eagle Pharmacy caller . Overpriced! She said I needed a mask. My husband and I tried to eat it but ended up throwing most of it away. 3. On Monday, September 19, I purchased what was supposed to be a USDA Prime NY Strip steak @~$21/lb. One gift card was able to be redeemed on fuel, the other two continuously were said to have a zero balance even though they had never been used. I buy brand name wines and medicines and detergents at this store and its also in walking distance. My cake was accepted the morning of however it was never prepared and I was left cakeless on my daughter's birthday. It's a stupid idea to stop the weekly mailers. The company even offers refills for pet medication. I called the store. They told me it was the best they could do and offered no solutions. i had over one dollar on the advantage card for fuel perks for gas. Giant Eagle Company. Desired outcome: Flu shots are only available from 10a-6p. in the whole process( 2nd attendant dark hair and eyes walked awayi went after him and asked to reis state my perks. Giant Eagle, the store lead is a creep too. I feel that Giant Eagle store location 3663 needs to do something about one of they're employee by the name Joshua Smith and his hygiene.He has a horrible distinctive odor CONSTANTLY coming from his body not to mention his hair grooming is horrible as well. 22 reviews of Giant Eagle "Store's nice and clean, including the parking lot. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Giant Eagle has been on the forefront of everything from racial profiling to falsely accusing shoppers of shoplifting. Help even if you are not a cashier, you work for GetGo! So I have called repeatedly and was told the discount would be added, but it never has been. I'm frustrated. On pick up on Dec17 prices increased. So I had to leave my full cart in the aisle while I walked out and went across the street to Kroger who would never deny someone service because of health issues. At first, it was alright, but it progressively got worse along the way. I don't know what was up her skirt today but it was totally uncalled for. I guess Heinen's will be my home store. I never seem to have this problem at Walmart, Dollar General, Kroger or any other place I do self checkout. AND i understand some giant eagle's are charging for those bags! last year using the same card the gas pump charged me for premium gas when i pushed the button for regular. He blewup at me " i was just trying to help" i said in a very rude way! 6930 West Central Ave . So i activated an offer for spend $150 get $10 bonus. HIGHEST PRICES ANY WHERE! I waited the 3 days, went back to the store to pick it up and was told it still did not arrive. Maybe Pittsburgh City Council can wake you up. Giant Eagle's meat is also a better variety than other stores. Health & Wellness Medical, Dental and Vision Plans Prescription Drug Coverage We would like to apologize for the consumers experience at the Stelzer location. Makes me appreciate Kroger even more! We cannot discuss details around this or any situation that may be under investigation. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Decided to give GE another chance only to be disappointed again. I purchased an 8 piece mixed chicken, from hot food for $7.99, on December 28th from theGiant Eagle at 6204 US Route 30, Greensburg, PA. The digital coupons are not customer friendly. Because more often than not, they have what is needed and at a fair price! I fought over the phone and through email for 2 weeks, when I asked for a refund. What ever you feel is right. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I have a problem with Heather at the market district location in waterworks mall, I would like to see her position taken away from her transferred or fired she is a very snobby rude loud and rude, Store at 2801 n. High st. street. everytime i go theirs always issues! Claim it and get a lot of features. Since this card was purchased from a 3rd party store/website not affiliated with us, we're not able to assist. 3.0 Former Employee, more than 5 years Deli Team Leader 7 Oct 2016 - Deli Team Leader Recommend CEO Approval Was looking forward to these, I bought them In the past and fell in love with them. If she was helping it would not be anyone to watch! I wondered why she was on the floor at all if she was not going to help and was a getgo employee regardless if cashier or not! Everyone is so polite and friendly. There are maybe 2 shoppers behind me at this point loosing patience probablyhe changed the price to $5.99 for me i thought why didnt the other guy do this.. the 1st man arrives back" i couldn't find the product". This is unacceptable. I also work for a pharmacy in the area for 5 years. I have been going back and forth with customer service about a $10 bonus perk i never got. My husband, **** went to the Giant Eagle at Mayfield Heights to pick up a prescription in their pharmacy. Job Work/Life Balance I spend a lot of money at your store and I feel like just stopping and going to another place that truly cares about my loyalty and me being a customer first and foremost. I won't visit this location till this situation is taken care of and there are several other employees that have noticed his horrible hygiene and well. Accordingly to the app, my cards had $100, but when I went to use them the cashier told me that they were of a zero balance. I myself do not expect compensation back but for sake of others health this was unacceptable by any means! Before the young man gave me the total, he asked me if I knew how much was on the June 16, 4 or 430ish pm heath Ohio This is unacceptable. I think i talked to a team lead? Total waste of nearly $10. I would recommend reaching out to the party you received this card from to seek any potential reimbursement. Giant Eagle carries a vast array of groceries and features a full-service pharmacy, bakery, dry cleaners, deli, and cheese shop. Order was $20 more than what the original order placed indicated. I took the paper back to Giant Eagle the next day and they told me that it was an edible image on the cake. The apple turnovers were made with mushy applesauce and were tasteless. Other customers heard this and couldn't believe it either. WHY would you allow such a sick person to work and spread germs to your customers???? Excellent Customer service. if customer service reviewed purchases they woul see all are made in my name with my debit card. Early History. I would think one of the best and most expensive grocery stores in eastern Ohio could afford a new wheelchair. I have been having reoccurring issues with medication not being in stock at this pharmacy over the last year. I placed an online order on December 23, 2022. Explore an interactive map with places nearby. Our Team Members enjoy safe and friendly workplaces that offer several benefits plans specific to Giant Eagle stores, warehouses and business services group offices. Customer service transfers my calls around and it seems as though nobody can explain my transactions or what could have happened. Chris Soult from the Commission on Human Relations said that he has sent three subpoenas to Giant Eagle since July 2021 concerning racial profiling of African American customers at store #3064 Baum Boulevard and blocking the Morewood avenue entrance at night when there are too many African American customers in the store at night. Giant Eagle Grocery Store Hours and Location info near Indianapolis. I would like to be refunded for the costs of the product I never got. There is no warning in online ordering that prices will change on Thursday regardless of what day you ordered and at what price. I went to get a replacement today and it was almost $200. What they do NOT tell you is that now, if you buy one, it's down to $1.25! This person was watching everyone in the line as if they were stealing. They tried to tell me that wearing a mask is the law now, they are sorely mistaken. Thank you for contact support. The rudeness of store associate and unwillingness to help. Desired outcome: I mean every one. Giant Eagle, Inc. I was not sure what she usually drinks so my daughter and I were discussing it as she pays more attention to this stuff than I do. I would like an email sent to my email address [protected]@gmail.com so that I can explain further on how rudely I was treated, and I did not appreciate it. What happened to integrity and company loyalty. I would like a full refund.Also If your going to advertise this as a edible image on your web site tell people what they are getting, I'll bet most people would not order an image if this is what they get. I placed an online order for a cake at your location in cleveland on Chagrin rd. Shame on you! Here are 8 tips for writing great reviews. Now if they didn't want something substituted or out of stocked then don't $#*! Your answers will help us bring you a fresher, friendlier and more convenient experience every time you shop. Our partners at the Trib said the move has Time: 1:28 We would like to show you a description here but the site won't allow us. So they keep putting out thinking it's fixed. The rudeness of store associate and unwillingness to help. I will not shop at this store again and will encourage others to not shop here as well. Phone number +1 724-942-2802. I am first off disappointed by the new renovation. are fuel perks now state secrets? 4. Complaint from Giantbythesea on 17 February 2023 about Giant Food Stores in category Supermarkets / Grocery Stores Giant Food 6289, 2104 Van Reed Road, West Lawn, Feb. 7: 12 violations. Would never buy them again. I should have asked to speak to someone because Im guessing if my daughter was 12 it wouldnt have been an issue. Giant Eagle has a consumer rating of 1.42 stars from 36 reviews indicating that most customers are generally dissatisfied with their purchases.

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