For best results, download the latest version of the Instacart app for iOS or Android. Tap the 3 stacked horizontal lines in the upper left corner. Log in to help us get you to the right help quickly. If you'd rather review the items via the item's page itself (not in the search page), you can tap the units switch in the bottom left corner, then tap "Add to Cart". You can customize colors and add your logo to the top of the page. How Instacart Works: Comprehensive Business & Revenue Model Instacart Help Center - Tracking your order and delivery Just tap. Placing an order. items: Array: The items in the order. Note: Depending on your selected retailer and delivery time, your order may be stored at the appropriate temperature for each item until delivery. (This will only be necessary on mobile devices such as phones and tablets.). For best results, download the latest version of the Instacart app for iOS or Android. To configure the page or discuss alternative hosting arrangements, contact your Instacart representative. After selecting your choice, you may receive a dialog box asking you if you'd like to start Instacart Express for a year and save on the delivery costs for this order. When your personal Shopper begins working on your order, you'll see a message in the Instacart app. Watch the time frame of how far out you'd like your order to be delivered. Shoppers can pick and pay for the items at the grocery store then deliver it to your address. At the top left, click the 3 horizontal lines. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. It has no effect on the customer role. Try searching for 1 keyword (for example, searching for. If you want to buy an item that isn't currently listed in the Instacart database, you may need to add it to your order as a Special Request. You can track your order's progress and communicate with your shopper every step of the way using the Instacart app or website. Instacart Help Center - Tracking your order and delivery - Aldi When searching for replacement items, look for EBT under the price of each item to know if it is EBT SNAP-eligible. Instacart gives you some common searches after you tap the search box, but you can be as vague or succinct as you want. For best results, download the latest version of the Instacart. Customers should review the Instacart receipt once the order is delivered and quickly report missing items to Instacart to receive a refund. Check to make sure the item isnt included in the, Tobacco products, including e-cigarettes and vapes, Drugs containing controlled substances such as pseudoephedrine, opioids, and methamphetamine. Select Manage Order from the drop-down menu on the order's page. Begin typing to search, use up and down keys to navigate, enter to select. They just can't place their opinions about that customer in the Instacart system. Add instructions for how you want your order shopped and/or delivered. Tap the plus or minus symbol to increase or decrease quantity. Repeated attempts to order prohibited items could result in account deactivation. Item availability and terms are subject to change without notice. To change how youre charged for EBT SNAP-eligible items after checkout in the Instacart app, To change how youre charged for EBT SNAP-eligible items after checkout on the website. Although not irretrievable if you make a mistake, it's harder because you have to search for that item once again to add it back. This is still happening to me and I have contacted Instacart help via chat 4 times and had it escalated and no one can seem to figure out what is going wrong. Contains the list of items divided into found, replacements, in progress, and refunded. to review your notes when ordering the same items in the future. For best results, download the latest version of the Instacart. This article has been viewed 15,409 times. This is more along the lines of a reminder to check for certain issues - even though Shoppers are trained to check for certain things already. Instacart prefills the starting weight at 1 lb, but you can tweak this using the + and - signs to adjust the weight. Instacart Help Center - Authorization holds, recurring payments, and It has no effect on the customer role. Instacart Help Center - How to place an order - Aldi I just asked my shopper to add them when they were shopping. You can change your delivery date and time up until a shopper begins working on your . Instacart Help Center - Adding instructions for specific items . Use the Instructions button for supplying your Shopper with things to look for when they pick the items from the shelf such as how you'd like deli and produce items to be, or for something else such as to watch for dates or something different altogether. Alcohol is not available at all retailers and markets, and we cannot fulfill special requests for alcohol items. (For safety reasons, drivers might not reply while theyre en route.). If you have notifications turned on, youll also receive a notification. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Copyright 2023 Instacart. Need to give your driver last-minute delivery instructions? Tap Your orders. (For safety reasons, drivers might not reply while theyre en route. Check out this step-by-step guide to create your account and place your first order. Add it to your cart by selecting +Add or Add to Cart. Click Cart in the top right. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. When it's time for delivery, you'll see a message in the Instacart app's order screen. That being said the best way is to text your shopper after they start the shop with the specific item or items you want and increase your tip by about a dollar per item. Instacart Help Center - Adding an item to your favorites On a stores homepage, tap View More next to Buy It Again. If your item preferences change, make sure to review your notes when ordering the same items in the future. Click Cart in the top right. Note certain items, such as alcohol, may not be added after your order is placed. Instacart Help Center - Instacart Pickup - Publix When you have items totaling the minimum amount threshold in two different stores, these orders will both be placed. "INSTACART provides no restitution for the Shopper even with proof of their delivery, item, etc. Tracking your order and delivery. We make it easy to find items from your favorite retailers and have them delivered right to your door. Once you place your order, Instacart will connect you with a personal shopper in your area to shop and deliver your order. Per Instacart's policy these things are unable to be ordered and delivered: live and feeder animals, furniture, non-alcoholic age restricted and over the counter items containing nicotine, items containing pseudoephedrine, ephedrine, phenylpropanolamine and dextromethorphan, holiday trees, currency, photos, lottery tickets, gift cards, weapons and weapon supplies, dry ice, hazmat chemicals, and helium tanks. Once you place your order, Instacart will connect you with a personal shopper in your area to shop and deliver your order. Per Instacart's policy these things are unable to be ordered and delivered: live and feeder animals, furniture, non-alcoholic age restricted and over the counter items containing nicotine, items containing pseudoephedrine, ephedrine, phenylpropanolamine and dextromethorphan, holiday trees, currency, photos, lottery tickets, gift cards, weapons and weapon supplies, dry ice, hazmat chemicals, and helium tanks. Items" button to a point where you'll see the screen become a list of Shopped items and a progress bar showing the 6-step process laid out in full. To place an order. At checkout, continue to the Say thanks with a tip page. If you add any items to an in-progress order, it automatically charges to the credit or debit card you entered at checkout or that you have on file. Here's what I found out: As a general rule, Instacart shoppers do not steal groceries, but it has happened. Tap the "Rate Order" button at the bottom of the screen. If your item preferences change, make sure to review your notes when ordering the same items in the future. Sometimes Instacart offers tip choices as a scale of percentages, but sometimes the tip choices are given in even dollar amounts. If you choose for your order to be left unattended, you accept full responsibility for the order after it has been delivered, including any loss due to theft or temperature sensitivity damage. I thought it was just a glitch at all he time. On the instant cart side they don't let you add more than $200 to the initial order. During checkout, you can request the order be left at your door if you're not around. Do Instacart Shoppers Steal Groceries? - The Grocery Store Guy You can customize colors and add your logo to the top of the page. even though it may not be. Instacart Help Center - Redeem a gift card - Publix If you have notifications turned on, youll also receive a notification. Recognize what's not able to be ordered and delivered. Log in to the app if you haven't already done so. When its time for delivery, youll see a message in the Instacart apps order screen. Once you favorite an item the button fills in green and says Favorited. Please note If you choose for your order to be left unattended, you accept full responsibility for the order after it has been delivered, including any loss due to theft or temperature sensitivity damage. This option will notify the shopper its an unattended delivery and prompt them to take a picture of the order at your door before they leave. Note certain items, such as alcohol, may not be added after your order is placed. Log in to help us get you to the right help quickly. Your groceries will be on their way in no time. Is Consumer Services a Good Career Path? - Moneymint You can view your favorites under the Buy It Again category on a stores homepage. Items may be out of stock. If the item is EBT SNAP-eligible, you can change this charge to your EBT card after adding the item to your cart. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Has anyone else experienced this? . On the website. How to Make Money as an Instacart Shopper - NerdWallet Retailers may also have size, weight, or price restrictions on certain items. The same exact thing just happened to me. Order Status page | Instacart Connect Documentation Uber has rolled out updates to its Shop and Pay feature that address three of the most commonly raised courier issues: out of stock items, digital payments and order clarity before accepting a trip. Instacart Help Center - How to place an order Tracking your order in progress. Instacart Help Center - Stop & Shop Curbside Need to give your driver last-minute delivery instructions? Once you favorite an item the button fills in green and says Favorited. If your shopper is working on your order, you can contact your shopper directly. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Go to the Instacart website (this feature isnt currently available in the Instacart app). To redeem a gift card through the Instacart website. When your order is ready, just head to the club and check in via text or app. You can select other options for replacements, or choose a refund for the item instead. Rescheduling a delivery. To select your own replacement, tap or click on the item, then select Pick Specific Replacement. "You can now do more on Instacart while paying less by getting everything you . If you prefer not to replace an item, choose Dont Replace to get a refund instead. The page contains the list of items, a map, the shopper's name, and delivery details. 1. Tap the 3 stacked horizontal lines in the upper left corner 2. how do i add to my instacart order - databaseen Shopper pays the bill through Instacart's prepaid debit card which is accepted at the grocery store. People are luring Instacart shoppers with big tips - CNN Include your email address to get a message when this question is answered. Instacart insists the move is part of a long-planned transition away from having workers stationed in stores, and that grocers prefer to have their own employees fulfill those orders, adding that . {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/d\/d2\/Use-Instacart-on-an-iPhone-or-iPad-Step-1.png\/460px-Use-Instacart-on-an-iPhone-or-iPad-Step-1.png","bigUrl":"\/images\/thumb\/d\/d2\/Use-Instacart-on-an-iPhone-or-iPad-Step-1.png\/709px-Use-Instacart-on-an-iPhone-or-iPad-Step-1.png","smallWidth":460,"smallHeight":363,"bigWidth":709,"bigHeight":560,"licensing":"