If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. Why does Ticketek want to access my Facebook details? Where do I redeem my Ticketek Gift Voucher? This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. What can I do to increase my chances of getting tickets to a popular No, for the first release, the app will only be an iPhone app. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. What are the different types of Ticketek Gift Vouchers? 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Yes, it will. Held seats are sold on a first-in basis. to then often have to go to their desk at the venue to follow up the issues. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. To do this, please check the 'keep me signed in' box when you log in. Ticketek Marketplace - Buy and Sell Tickets On some occasions seats are released closer to the event. An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. Change of mind is not an approved reason. The example above is for an adult barcode. How does Ticketek remember my preferences when I return? The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. Discover New Events. This means that for each event, tickets become available in order of best seating according to the promoter. How do I gain entry to the venue using Passbook? Select your desired area, then select the $0 member ticket. We recommend that you confirm with your venue whether they have an existing ticketing agreement. CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. Can I use more than one Ticketek Gift Voucher in the same transaction? Ticketing | FAQs | ICC Sydney Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. When can I request a refund if I have purchased Refundable tickets? Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . Will mobile tickets be removed from the Ticket Wallet after an event? You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. At this time Ticketek NZ cannot post tickets overseas. Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? If your location is not recognised, National content will be displayed. Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. Have more questions about Ticketek Gift Vouchers? What are the terms of General Admission (GA)? For more detailed instructions on reserving a seat, please see our help page here. https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 SuperJuniorIndonesia on Twitter: "RT @MONSTERGRP: [Notice] @henrylau89 3- 12 - Junior Ticket. The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by . We sell tickets on a "next best available" seating system. Please be aware your membership number will never change throughout your years of membership. Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. Gift Vouchers can be purchased for specific events when available. For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. What qualifies as a concession ticket? Ticketek recommends that you select Registered Mail for these events where available. If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. Full Ticketek Refundable terms and conditions of sale can be viewed here. Members who renew their membership prior to January 29th will receive their cards in February before the season starts. Make sure the backlight on your phone is set nice and bright. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. If I received an invite, does Ticketek store my contact details? When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. Ensure your contact and personal details are correct. If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. You will need to provide some form of ID so that staff can access your Ticketek account details. What happens if my phone is out of battery or my network coverage is low when I get to the venue? Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). We will be in contact with you within two business days of receipt of this information. Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. Your barcode to access tickets is generated upon your renewal. Enter the required information in the fields provided. If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. Please refer to Ticketek's. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre . Once tickets are added to Passbook, simply open the Apple Passbook app. To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. Click on the Event Title link or the BUY NOW button to see more information about the event which interests you, Keep your "preferences" up to date so we only send you information about the events important to you, Be the first to know about the latest events by, To find out more information about one of the hundreds of venues ticketed by Ticketek, select, Click on your chosen State to view the venues in that region. I've sent an email invitation but some or all of my friends did not receive them. My tickets have not arrived after a reasonable amount of time, what do I do? Do I need to add to Passbook to gain entry into the venue? Sell tickets directly from your Ticketek Account. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. Ticketek's Group Bookingscan help you plan your next excursion. Don't worry though, until you finalise your purchase the value will remain on your voucher. When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. I've sent an invitation but some or all of my friends did not receive their emails. If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. Will I be required to pay to reserve a seat? These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. For security purposes, you must still enter your password when purchasing or updating your account details. Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. Yes, all events that Ticketek ticket for can be found on the mobile site. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. My address has changed. %PDF-1.5 Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. Don't forget to bring your ezyTicket to the event. Ed Sheeran fans left furious as ticket chaos leaves thousands stranded If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. How do I subscribe to receive My Ticketek emails and/or SMS? To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. Ed Sheeran MCG show: Fans angry at ticket 'fail' | The Cairns Post If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). How can I find AFL Membership on a match day? You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. To purchase more than one set of tickets to multiple events, click on the. endobj 1 0 obj Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. Replacement cards cost $10. Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. I've been invited to purchase held seats by my friend, how many seats can I purchase? In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). Ticketek will use reasonable efforts to notify you of such action. How do I unsubscribe from My Ticketek emails?

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